Banking Center Manager - Findlay - Findlay, OH

Banking Center Manager - Findlay Downtown

#12-8851

This position is 100% in office. The employee will work full time in an office in a designated Wes Banco location. Consideration for location will be at the Findlay Downtown banking center.

Findlay

40 hours

• High school diploma required. Bachelor's degree preferred.
• Supervisory or proven leadership experience required.
• Banking, cash handling, sales, and customer service experience or equivalent combination of at least two years of related experience.
• Strong consumer lending skills strongly preferred with a solid understanding of small business lending. Includes ability to conduct a preliminary review of financial statements, tax returns and other financial and business related information.

Summary: Drive employee engagement by enabling a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Responsible for leading the relationship building efforts, efficient operations of a full-service banking center and ensuring the proper training and development of the staff, in order to provide excellent customer service. Directs the overall sales and service initiatives of the location, assumes a proactive role in customer interaction and service to include meeting with customers, discussing their specific banking needs in person both at the branch, and at the customer's location.

Work closely with business partners to service existing and prospective customers. Expected to spend significant time conducting outside sales efforts directed at prospecting business and retail customers, and centers of influence and to participate in community service opportunities in the market. This person may be assigned to more than one office.

From an operational standpoint, BCM provides oversight to ensure that all established policies, procedures, and security measures are followed. Responsibilities also include assisting in hiring, supervising, training and coaching the staff to achieve bank service, sales and operational objectives.

• Excellent customer service
• Business development (inside and outside)
• Community service
• Sales management
• Operational oversight
• Effectively communicating pertinent information to Banking Center team

• Personally models the standards of the Bank's Mission, Vision, and Pledge.
• Effectively assess the financial needs of Banking Center clients and make appropriate recommendations.
• Consistently meets and exceeds banking center sales goal for loans, deposits, partner referrals and profitability.
• Promotes a sales culture within the banking center and ensures staff is properly managed, coached and trained to sell and cross-sell products to reach goals.
• Communicates goals to staff, monitors performance against goals, adjusts individual goals, and initiates sales promotions as needed.
• Leads the development of small business banking opportunities through calling efforts, originations, or referrals to achieve sales goals.
• Oversees and personally contributes to branch consumer production and growth to achieve budgeted results.
• Sets priorities, directs and delegates responsibilities to staff, and follows through on implementation of activities.
• Promotes company products and services in the community to assist in the continued growth of the Bank.
• Handles operational aspects of the banking center, including audits, reports, control accounts, cash levels, cash items, and control of over/short.
• Participates in recruitment and selection of personnel and assists in proper training, coaching and development of staff.
• Conducts sales and staff meetings as directed by leadership and keeps staff well informed.
• Communicates job expectations and evaluates performance consistently, providing coaching, guidance, and counseling.
• Prepares and delivers fair, measurable and constructive performance evaluations and recommends salary increases and promotions as appropriate.
• Represents the bank by actively participating in local service clubs, community groups, and other civic or non-profit organizations.
• Provid…