Tier 3 AV Support Engineer

Employer Industry: Managed Services Provider specializing in Audio Visual (AV) systems

• Salary up to $10,000.00/month
• Generous annual bonus opportunities
• Comprehensive benefits package including medical, dental, and vision with $0 premium
• Fitness Fund Reimbursement for gym memberships and massages
• Matching 401(K) program with 100% match
• Generous PTO program and paid holidays

• Serve as the primary escalation point for Tier 1 and Tier 2 engineers, diagnosing and resolving complex technical issues involving networked AV devices
• Own high-severity support cases from initial escalation through resolution, ensuring accurate tracking and communication
• Collaborate with Customer Service and Support Operations to enhance case quality and customer satisfaction
• Interpret electronic schematics and system designs to troubleshoot AV system configurations
• Mentor and train Tier 1/2 support teams on troubleshooting methodologies and best practices

• Minimum 10 years of experience in the AV industry
• Proficient in troubleshooting Cisco and Crestron AV infrastructure
• Deep understanding of IT systems, architecture, and networking protocols for AV
• Experience with DSP systems such as QSC, BiAmp, or BSS
• CTS-I certification strongly preferred

• Knowledge of Event Management and use of ISTM tools such as Service Now
• Ability to perform well under pressure
• Experience with system commissioning

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.