Overnight Closer

Join to apply for the Overnight Closer role at Midwest Fitness Partners

The Overnight Closer (Member Services Representative) will create a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests. The Overnight Closer will also close that day’s shift and create an accurate bank deposit.

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities, including answering phones, checking members into the system, new member sign‑up, and taking prospective members on tours.
• Facilitate updates to member accounts and respond to member questions and concerns in a timely and professional manner, escalating to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for the next day.

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Not Applicable

Full-time

Sales and Management

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