Operations Manager Job Fernley area,Nevada USA,Management

Description Summary

Responsible for assisting the General Manager with execution of planning, directing, controlling, and coordination of the business in accordance with the missions, visions, philosophies, policies, and objectives set forth by Ownership. The Operations Manager assists in the effective administration of all departments by helping to ensure that gaming, legal, and safety policy compliance is always followed. The Operations Manager provides effective leadership, with primary objectives of attaining maximum profit on operations through effective marketing, fiscal management strategies and ensuring extraordinary guest experience.

The Operations Manager must work well in a team environment and foster a problem solving, positive, and can-do approach to all responsibilities.

The Operations Manager interacts daily with Casino and Bar/Restaurant guests to create a welcoming atmosphere. By doing so, this ensures that a standard of excellence in guest service is delivered, and customer satisfaction throughout the casino is achieved and maintained. The Operations Manager has full comp privileges to use as they see fit and as business needs/strategies warrant.

Requirements

Essential Duties and Responsibilities include the following: (Other duties may be assigned).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lead, through subordinate staff, and participate in the effective management of Property operations to maximize financial performance while upholding quality, safety and sanitation standards and maximizing levels of guest satisfaction.

Participate in regular staff meetings as directed and organize, arrange, and conduct employee meetings for subordinate positions on a regular basis.

Primary verifier/authorization for all jackpots over the Manager on Duty limits.

Primary contact for immediate needs on property, first responder for property emergencies to evaluate, assist and of communicate upwards appropriately.

Assist on-site Surveillance and Security Management. Review/investigate incidents as needed, and work with Security/Surveillance to maintain records of property incidents.

Work with Human Resources, Security, and Surveillance in the investigation and documentation of employee on the job injuries and incidents as needed.

Assist Marketing in the development and execution of casino promotions, special events, employee events, casino holiday decoration etc.

Ensure scheduling of Casino personnel is completed in a timely manner using best business practices to obtain maximum labor efficiencies without adversely affecting guest service, guest and employee safety and comfort. Fill in for MOD or other shifts as required.

Conduct and arrange team meetings with department personnel on a regular basis and as needed; provide recognition and rewards.

Track attendance and approve payroll for assigned employees.

Maintain inventory control of office/casino supplies as needed.

Fully understand and assist in compliance with all federal, state, county and municipal regulations pertaining to the health, safety, labor and gaming requirements of the property and its employees/guests.

Maintains confidentiality of all relevant information concerning guests, employees, and company assets.

Makes recommendations for disciplinary action and performance reviews.

Consults Human Resources regarding the preparation and presentation of disciplinary, coaching, and performance documentation as needed.

Maintains compliance of all gaming, local, state and federal laws regulations.

Be a leader and a role model to all employees.

Works with Human Resources department to ensure a productive, participative, and comfortable work environment in which all employees are valued and treated lawfully and consistently. Ensure compliance with all local, state, and federal employment and labor law regulations. Directly facilitates open employee communications to discern grievances, and to respond to these grievances in all appropriate manners, including redressing meriting correction. Knowledgeable of all property departmental policies regarding employees and report all violations of company policies/rules/procedures.

Conducts interviews and recommends applicants for hire.

Ensure that guest satisfaction is consistently obtained and maintained.

SPECIFIC JOB KNOWLEDGE,

SKILLS AND ABILITIES

The individual must possess a combination of the following knowledge, skills, and abilities, and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires very good communication skills, both verbal and written.
Must successfully perform independently or in a team environment as a team leader. There is minimal direct supervision.
Must possess basic computational ability.
Must possess basic computer skills.
Knowledge of Property Management…


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