Dual Rate Casino Cage Supervisor

Job Description

Located along Lake Tahoe in the Sierra Nevada, Harrah’s and Caesars Republic Lake Tahoe properties are the premier employer of choice.

Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US.

• Professional and leadership development
• Paid breaks and a free meal during each shift
• PTO/FTO
• Access to the on-site team member gym
• Health and Wellness benefits after 90 days of service
• On-site Wellness Center and monthly health and wellness initiatives
• Employee Assistance Program
• Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University
• Optional 401(k) plan eligibility after 90 days of service
• Sign on bonus for select positions

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values –
Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds that immerse, inspire and connect you”. We don’t perform magic; we create it with excellence. #We Are Caesars . If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

This position supervises the operation of the Cashier/Caesars Rewards area for an assigned shift. This position assists in the implementation and continuing administration of the Caesars Reward Program providing customers with information regarding program services, supervising personnel on a day-to-day basis, and by performing related activities as assigned in accordance with program operations. This position directly supervises those in a Cashier/Caesars Rewards Representative role and is also responsible for executing the job duties of that role as needed.

Also performs the duties of Cashier/CR Rep when assigned.

• Assures a friendly and courteous attitude among team members toward customers on an assigned shift.
• Assists department team members in the balancing of their cash drawers at the beginning and end of their shift.
• Responsible for the safeguarding of all inventory and equipment.
• Approves customer check cashing/casino credit within approved limits.
• Maintains the required amounts of currency, coin, and house check inventories in order to meet all team member and customer needs.
• Schedules assigned Cashiers for breaks and routine work duties.
• Effectively handles guest complaints and discrepancies; assures that all guests are dealt with in an efficient and courteous way.
• Assists other departments with any operational problems that pertain to the Cashier/Caesars Rewards Department.
• Assures that the operation of the Cashier/Caesars Rewards area is in accordance with established policies and procedures.
• Instructs team members in the proper performance of their duties. Prepares and conducts performance reviews and offers continuous performance feedback on a timely basis.
• Informs team of pertinent information and coach whenever necessary.
• Fully understands and masters all duties of Cashiering and Caesars Rewards.
• Supervises the day-to-day operation of the Cashier/Caesars Rewards Department.
• Assists in the development and administration of training programs for department personnel.
• Greets and welcomes players; explains the Caesars Rewards program and provides collateral to players in accordance with established guidelines.
• Assists in the development and maintenance of data files on customers or prospective program members through CMS.
• Keeps informed on all details of Harrah's/Harveys facilities and services to provide complete information in response to all inquiries.
• Assists in the planning and execution of player events designed to recognize and reward selected players.
• Completes administrative duties in a timely manner as assigned.
• Responsible for the maintenance of Caesars Rewards Kiosk and Embossers throughout the property.

• High school degree or equivalent.
• One year cashier and casino customer service experience required. Computer input and previous supervisory experience is preferred.

• Must be able to speak clearly in English to…