Guest Services & Front Desk Manager – Accommodation

Overview

Employer Park Place Lodge

Salary $25-27 per hour

Terms Permanent F/T

Start Date Immediate Start

• Previous experience working in reservations/guest services for the accommodation/travel industry.
• Outstanding customer service experience and a demonstrated positive, results-driven attitude.
• Skilled and sensitive listener who understands guest needs and can tailor accommodation options.
• Candidates must be proficient with the Microsoft Office suite of applications and similar. Competency with Room Master or similar PMS would be beneficial.
• Available to work flexible shifts including days, evenings, and weekends.
• Strong destination knowledge of Fernie, Fernie Alpine Resort and surrounding area.

• Managing the daily operation of the Guest Services team at the front desks including check-ins, check-outs, inquiries, guest issues, recommendations, etc. – all while providing exceptional levels of customer service.
• Managing guest reservations department including answering phone/email inquiries, providing lodging options/quotes, inputting reservations accurately into our booking software, taking payment and providing confirmations.
• Facilitating and confirming reservations from our network of corporate clients, wholesalers, travel agents, and online channel partners

Please use the contact information as directed in the listing.

Résumé Via Email