Receptionist​/Administrator; GPA

We are looking for an administrator/receptionist to join our friendly team at Pennys Hill Practice.

You should have previous experience in a customer service environment, be flexible and willing to learn and have an ability to work under pressure.

Applicants should also be confident and able to project a positive and friendly image to patients and other visitors, either in person or via the telephone aswell as offer general assistance to the practice team. Whilst knowledge and experience of the NHS are beneficial, they are not essential, and training willbe given. This is a challenging role at times, but it is also very rewarding.

Please note that the successful applicant must have the right to work in the UK. Unfortunately, we are unable to offer or support visa sponsorship for this role.

Theduties and responsibilities to be undertaken by receptionist may include any orall of the items in the attached job description.

Duties may be varied from time to timeunder the direction of the Reception Supervisor, Assistant to the Practice Manager or Practice Manager, dependent on current and evolving practice workload and staffing levels.

We are looking for a receptionist to join our teamhere at Penny's Hill Practice. We are based in Ferndown Town Centre in walking distance to all amenities and the local supermarket. The practice shares the purpose built premises with Orchid House Surgery with a range of community services also being provided from attached facilities.

Pennys Hill Practice is a six partner practice providinga range of primary care and community health services from Ferndown Medical Centre. We run a personal list system for our 6 GP's and have approximately 7500 patients registered with us. We also have 3 practice nurses, 1

Phlebotomist, 1 Phlebotomist / HCA, 1 tracker nurse / HCA and our reception team.

Please see the attached job description for information of the duties and responsibilities to be undertaken within the role.

Please note, dutiesmay be varied from time to time under the direction of the Reception Supervisor, Assistant to the Practice Manager or Practice Manager, dependent oncurrent and evolving practice workload and staffing levels.

• Good standard of general education
• GCSE mathematics or equivalent
• GCSE English or equivalent
• Further education

• Flexibility of working hours/ability to work at desired times

• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to use own judgement, resourcefulness and common sense
• Ability to work as part of an integrated multi-skilled team
• Pleasant and articulate
• Able to work under pressure
• Able to work in a changing environment
• Able to use own initiative
• Smart appearance

• Experience of Microsoft office software
• A good team player
• Able to take messages accurately and deal with appropriately