Service Advisor NO NO LATE NIGHTS

Service Advisor – NO SATURDAYS NO LATE NIGHTS

Les Stanford Buick GMC is looking for a personable, organized, and high-energy Service Advisor to be the face of our shop. Family owned and operated since 1968, our family has served the General Motors community with honesty and expert care. As our Service Advisor, you aren't just a "middleman"—you are a consultant who helps our neighbors stay safe on the road.

If you are tired of the "corporate" dealership grind and want to work in an environment where your name is known and your work is appreciated, we want to talk to you.

Salary:
Up to $140,000

• Monday-Friday operation. NO SATURDAYS NO LATE NIGHTS
• Full Benefits - 401K and Health Care
• Paid Vacation
• Opportunity to advance
• Compensation plan higher than the industry standard with bonus opportunity
• Strong leadership team that works with you to reach maximum potential
• Family owned and operated

• Be the Bridge:
  Act as the primary point of contact between our customers and our technicians.
• Translate "Car":
  Explain technical repairs and maintenance needs to customers in a way that is clear, honest, and easy to understand.
• Manage the Flow:
  Schedule appointments, provide accurate cost estimates, and track the status of vehicles throughout the day.
• Build Trust:
  Maintain our 50+ year reputation by never overselling and always prioritizing the customer’s safety and budget.
• Coordinate:
  Work closely with our tech team to ensure parts are ordered and deadlines are met.

• Experience:
  
  At least 2 years of experience in automotive service advising or writing.
• The "Ferndale" Vibe: A friendly, community-focused attitude. We treat our customers like neighbors.
• Not required, but preferred:
  Reynolds and Reynolds and Xtime experience.
• Communication:
  Exceptional verbal and written skills. You should be as comfortable on the phone as you are in person.
• Resilience:
  The ability to stay calm and professional during the morning rush.

• Stability:
  We’ve been a GM Family staple since 1968—we aren't going anywhere.
• Work-Life Balance:
  No "corporate" late nights or extreme weekend shifts.
• Culture: A respectful, collaborative environment where your voice is heard.
• Competitive Pay:
  Commission/Bonus structures available based on performance and customer satisfaction.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.