Customer Service Representative

This range is provided by Activate Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$19.00/hr - $22.00/hr

Direct message the job poster from Activate Inc.

Activate is seeking a detail-oriented and experienced Customer Service Representative to support a client’s private gifting website. Customers will access the site to choose from six complimentary gifts, and this role ensures they receive seamless support throughout the selection and fulfillment process.

This position is fully dedicated to one program and requires strong communication skills, professionalism, and reliability. The initial assignment is approximately one month, with the possibility of extension based on performance and client needs.

• Provide professional, friendly customer support via phone and live chat during business hours.
• Assist customers in navigating the private website and completing their gift selection.
• Follow all client-specific service guidelines and brand standards.

• Update and maintain customer information within an internal dashboard.
• Track gift selections, shipments, and delivery status using Ship Station.
• Accurately document all customer interactions, questions, and resolutions.

• Monitor available inventory levels.
• Identify discrepancies or low-inventory notifications and escalated when appropriate.

• Manage fluctuating call and chat volumes during peak and slow periods.
• Support program accuracy and customer satisfaction by following detailed procedures consistently.

• Previous customer service experience is required (phone and/or live chat).
• Experience using dashboards, order management systems, or similar platforms.
• Strong data entry skills and attention to detail.
• High reliability and consistency in meeting scheduled hours.
• Ability to follow defined procedures and maintain accuracy under varying activity levels.

• Phone and live chat support system.
• Ship Station for shipment and fulfillment tracking.
• Computer-based role with alternating periods of high and low activity.
• In‑office position during all scheduled hours.

• Training begins the third week of January
  .
• Program launches February 1.
• Seasonal role lasting approximately 1 month
  , with potential to extend based on performance and business needs.

• Associate

• Contract

• Administrative, Customer Service, and Supply Chain

• Transportation, Logistics, Supply Chain and Storage

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