Asscoiate Center Administrator

Arch Well Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best‑in‑class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness‑focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary:

The Associate Center Administrator (ACA) is an emerging leader role designed to prepare individuals for future responsibility as a Center Administrator. Working closely under the guidance and direction of the Center Administrator, the ACA supports day‑to‑day center operations, staff coordination, and member‑experience initiatives. The role is intentionally developmental, focusing on building foundational leadership skills, gaining exposure to healthcare operations, and supporting key workflows that contribute to clinical quality, member satisfaction, and operational efficiency.

The ACA assists with aspects of staff coaching, workflow optimization, compliance activities, and community engagement while gradually taking on more responsibility as readiness increases.

• Assist the Center Administrator with daily coordination of clinical and non‑clinical teams, serving as a support resource rather than the primary decision‑maker.
• Provide on‑the‑floor operational support; resolve basic workflow challenges and elevate complex issues to the Center Administrator.
• Participate in staff huddles, team meetings, and coaching discussions to reinforce consistency and best practices.

• Support initiatives that strengthen member satisfaction; help gather feedback and identify opportunities to improve the service experience.
• Assist front‑office and support teams with timely scheduling, clear communication, and service recovery efforts.

• Help monitor scheduling, billing, and administrative workflows under the direction of the Center Administrator.
• Assist in identifying inefficiencies and contribute ideas to improve workflows and center performance.

• Assist the Center Administrator with outreach to local healthcare providers, community organizations, and marketing partners.
• Participate in community events to represent the center and support engagement.

• Support resource planning by assisting with staff scheduling, onboarding logistics, and training coordination.
• Help maintain a positive, collaborative work environment that supports staff, providers, and member retention.

• Assist with compliance workflows, including documentation standards, HIPAA adherence, and safety procedures.
• Participate in meetings focused on best practices, regulatory adherence, and quality improvement.

• Gain exposure to financial reporting, revenue cycle, and center performance metrics under the direction of the Center Administrator.
• Assist with basic tracking and data entry related to operational or performance reporting.

• Foundational understanding of healthcare or customer‑service operations with interest in developing deeper operational knowledge.
• Strong customer service orientation with a warm, professional demeanor focused on senior‑member experience.
• Demonstrated leadership potential with willingness to learn, take feedback, and grow into greater responsibility.
• Excellent interpersonal and communication skills with the ability to collaborate across disciplines.
• Critical thinking and problem‑solving orientation, with guidance available from the Center Administrator.
• Ability to work effectively with diverse staff, providers, members, families, vendors, and external partners.
• Strong organizational abilities and attention to detail.
• Proficiency in PC skills; willingness to learn new systems (experience with ECW preferred but not required).

• High School Diploma preferred or equivalent experience.
• 1–3 years of experience in a healthcare setting, medical clinic, hospitality environment, or comparable service‑oriented field.
• Experience in a lead, senior, or team‑support role preferred but not required; leadership potential is essential.
• Experience in regulated environments or fast‑paced operational settings preferred.

Arch Well Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.