Shift leader, Retail

Join to apply for the Shift Leader role at Caribou Coffee

The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader ensures the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift.

• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence
• Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
• Think strategically about maximizing product sales and waste management
• Demonstrate “total store vision” to take ownership of the look and feel of the store
• Knowledgeable about the deployment for the day, and the roles and responsibilities associated
• Consistently leverage effective communication on the floor during the shift
• Sees the needs of the team and guest and addresses situations before they become problematic
• Understands multiple priorities of the shift and effectively communicates and delegates objectives and tasks
• Takes ownership not only for the current shift, but also the shift that follows
• Ensure that the team is executing SOP and quality standards correctly and consistently
• Actively provide coaching and feedback to Team Members to ensure they are bringing their best DOING and BEING to their role
• Train team on role responsibilities, product knowledge and promotional items
• Perform administrative tasks with integrity and to completion, including bank deposits, inventory, store product orders and others as assigned
• Actively develop Team Members and engage in conversations about career and professional growth
• Bring the Core Values to life in all that you do:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Take ownership for your impact on other people and actively manage how you show up
• Demonstrate confidence and own the decision‑making responsibility of being the Manager on Duty
• Remain resilient under pressure and bring calm in critical moments
• Bring joyfulness to leading the team, serving guests and being a community member
• Seek to be of service and create success for others
• Bring enthusiasm and curiosity to being a subject matter expert and helping others grow
• Demonstrate humility and curiosity needed to lead a diverse group of people and show eagerness to grow and learn
• Give powerful feedback and always look to make the biggest difference by coaching the team from commitment, not compliance
• Take ownership to positively impact others
• Seek to create an inclusive and inspiring culture on every shift with every team member
• Takes full ownership of personal development and actively seeks feedback and growth opportunities

• At least 1 year of leadership, restaurant, retail or customer service experience
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• Must be at least 18 years of age

• High school diploma or GED equivalent
• A valid driver’s license and reliable transportation

The position requires hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours, or the ability to accomplish these with or without reasonable accommodations.

• Starting pay is subject to Local and State Minimum Wage regulations.
• Pay range reflects what the employer reasonably and in good faith expects to pay for this position.

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

If you have a disability or special need that requires accommodation, please let us know.

Location:

Fergus Falls, MN