Transport Clerk

Job title:
Transport Clerk

Location:
Felixstowe, IP11

Salary: £25,000 – £35,000 DOE

Our client is seeking a Transport Clerk to join their Felixstowe team, supporting container operations and delivering excellent service to their customers.

This is primarily a customer-focused administrative role, involving coordination with shipping lines, handling bookings, and maintaining accurate system data. For more experienced applicants, the role offers additional commercial and relationship management responsibilities, with genuine opportunity for progression.

• Releasing containers
• Booking containers with shipping lines
• Inputting bookings accurately onto internal systems
• Updating vessel ETAs and other operational data
• Taking phone calls from customers and responding to enquiries
• General data entry and administrative support
• Quoting customers for new and existing business
• Visiting customers to build and maintain strong relationships
• Managing shared customer email inboxes
• Supporting business development activities
• Taking greater ownership of key customer accounts

• Previous experience within shipping, containers, or freight forwarding preferred but not essential
• Strong customer service and communication skills
• Good attention to detail and accuracy in data entry
• Ability to manage multiple tasks in a fast-paced environment
• Confident telephone manner
• IT proficient
• Experience quoting and handling customer accounts
• Ability to build long-term client relationships
• Commercial awareness

WR is acting as an Employment Agency in relation to this vacancy.