Retail Assistant Store Manager

Description

We are currently looking for the right Retail Assistant Store Manager to join our Team!

$22.00 to $24.00 per hour

We offer an easily achievable commission structure that pays you for every transaction you process!

Our retail sales associates can earn UP TO 8% on transactions, which could average an additional $6.93 per hour ON TOP OF YOUR HOURLY RATE.

Store Manager

Pawnbrokers or Sales & Loan Associates, in absence of Store Manager

Accountable for the day-to-day operations of the store, promotes a positive and productive environment. The Assistant Store Manager partners with the Store Manager to lead and develop store employees, and recruit and retain top talent. This role partners with the Store Manager to maximize financial goals and manage Customer Relations and Customer Satisfaction. Leading by example and promoting our company values the Assistant Store Manager sets the tone for a customer-centric environment.

Alongside the Store Manager, analyzes store financial statements to ensure financial goals are met and makes adjustments as necessary. Commits to company asset protection through inventory control, following policies and procedures and securing customer’s loans. With the use of internal and external marketing tools promotes store and targets new customer acquisition.

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers or Sales and Loan Associates so their development meets the prescribed First Cash standards.
• Recruit top talent, sourcing candidates through company-prescribed channels.
• Perform management-level opening and closing procedures, including but not limited to, counting cash drawers, merchandise and ensuring all procedures are followed to ensure protection of assets.
• Ensure asset protection through inventory control, property safety procedures, documentation and securing customer loans.
• Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.
• Independently receive, evaluate, lift, carry, move, and secure customer merchandise as part of pawn, buy, and retail transactions.
• Evaluate store financial statements and drive profitability through communication and goal setting.
• Ensure that operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buy processes to ensure value and integrity of all loans issued.
• Complete assigned tasks and training for self-development as requested.
• Communicate clearly to employees to ensure that they understand store mission and profit objectives.
• Remain up to date on product knowledge.
• Conduct inventory transfers and make remote bank deposits.
• Act as manager on duty in the absence of Store Manager.
• Other related duties as assigned.

• Given the critical nature of this role to our business operations, regular attendance and punctuality are essential functions of this role.
• High School Diploma or GED (or equivalent experience).
• Minimum 18 years of age (WA ONLY: Minimum 21 years of age).
• Must have valid driver’s license.
• Demonstrated ability to effectively supervise others.
• Entrepreneurial spirit.
• Updated 2026.
• Strong desire to work, serve customers and work with people, team oriented.
• Ability to multi-task in a fast-paced environment.
• Cash handling experience required.
• High energy sales personality with knowledge of jewelry and general merchandise.
• Detailed oriented with strong organizational skills.
• Solid written and verbal communication skills.
• Analytical skills.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.
• Computer literate and able to use common office machines.
• Ability to become certified to work with firearms, as well as become a listed Responsible Person for a Federal Firearms License with the ATF, as needed.

Primarily indoors. Employees may be asked to assist a customer on the exterior of the building…