Senior Program Manager, Northwest

Reporting to the Director of Client Programs, the Senior Program Manager, Northwest will serve as a key strategic leader, spearheading Hire Heroes USA's partnerships, brand representation, client engagement, and community relationships across Washington and Oregon. This role provides oversight for the Northwest Field Team, serving as the primary liaison in the community to recruit Hire Heroes USA’s clients, and fostering relationships with local military installations, other military-connected groups, and local officials.

This position requires a visionary approach, combining high-level strategic planning with tactical execution. The role will be instrumental in fostering cross-functional collaboration, working closely with program funders, internal teams, and diverse stakeholders to architect comprehensive strategies. The Senior Program Manager will be responsible for developing expansive program scopes, defining critical deliverables, allocating resources efficiently, crafting detailed work plans, managing substantial budgets, and establishing timelines for new initiatives and grant efforts.

This role will collaborate closely with internal teams, including Marketing and Communications, Operations, Capacity Building, Corporate Partnerships, and Client Services, to ensure seamless client service delivery, maintain brand consistency, and leverage organizational resources effectively. This is a full-time, hybrid position. The Senior Program Manager must live within a reasonable commuting distance of our Federal Way, Washington area office and be on-site regularly.

Responsibilities Partnership Oversight

• Spearhead strategic partnerships and program direction, developing comprehensive project plans with timelines, budgets, and resource allocation to ensure successful outcomes
• Define and communicate project goals, scope, and deliverables to both internal and external stakeholders, including risk assessment and mitigation strategies
• Develop, implement, and continuously refine comprehensive strategies to recruit and retain clients, leveraging data-driven insights and regional trends to maximize outreach effectiveness
• Establish, nurture, and expand strategic relationships with military installations, veteran service organizations, government agencies, and local officials to create a robust network of support for veteran and military spouses' employment initiatives
• Manage regional budgets and resources, including forecasting, allocation, and optimization, to ensure fiscal responsibility while maximizing program effectiveness and growth potential

Internal Collaboration

• Support the Corporate Partnerships department in business outreach efforts, assisting with veteran and military spouses hiring initiatives, employment opportunity creation, and partnership development across diverse business scales within the region, ensuring proper handoff to Corporate Partnerships team members for continued fostering and cultivation
• Champion volunteer involvement by collaborating closely with the Volunteer Program to create diverse, meaningful opportunities for community engagement, including mentorship roles, event support, and skills-based volunteering, while ensuring volunteers feel valued and their efforts align with organizational goals and client needs, and adhering to organizational policies and best practices for volunteer engagement
• Proactively identify and pursue strategic partnership opportunities with complementary organizations, educational institutions, and government entities to expand the program's reach, enhance service offerings, increase overall impact in the region, and coordinate with appropriate internal stakeholders to advance strategic initiatives.

Personnel Management

• Provide oversight to the Field Team, focusing on training, performance evaluations, and professional development, to ensure efficient operations and achievement of program goals
• Stay at the forefront of veteran and military spouses' affairs, employment trends, legislative changes, and community needs through ongoing research, professional development, and active participation in relevant forums and associations, using this knowledge to continuously improve and adapt program offerings
• Foster a culture of continuous improvement that values learning and commitment to quality
• Support organization events and fundraisers as needed
• Approximate travel requirement 30%

Desired Skills & Qualifications

• Demonstrated ability to lead teams, while productively and collaboratively engaging others at varying levels of seniority within and outside an organization
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or problem approaches.
• Ability to monitor and assess the performance of self, other individuals, and organizations to make improvements and take corrective action
• Excellent verbal, written, and interpersonal communication skills
• Demonstrated ability to manage competing priorities and multiple projects and…