Community Manager

Position Summary

Community Manager at Cascade Management, Inc.

Location:

Federal Way, WA

Base Pay Range: $24.00/hr - $35.00/hr

Hours: 40 Full‑Time

• Medical, Dental, Vision, Rx, PTO, 11 Paid Holidays, Short‑ & Long‑Term Disability and Life Insurance, Employee Assistance Program. Accident/Cancer Plan, Medical and Dependent Care Flex Benefit

• Process rent increase notices, track and implement when scheduled.
• Responsible for tracking and reconciling properties' Accounts Receivables.
• Responsible for approval, issuance, and timely processing of unpaid and late rent notices; make recommendations to management for improvement of company policies, procedures and practices; communicate with Supervisor regarding the overall function of the property; handle resident evictions along with service and preparation of appropriate notices; issue and ensure timely processing of 30/14 notices.
• Responsible for collection of rents, maintain petty cash, ensure proper accounting of monies collected, and make deposits in a timely manner; log and collect late charges, NSF, and other charges; deliver rent increase notices to residents.
• Manage all property staff with guidance from Portfolio Managers.
• Promote harmonious relations among tenants, employees, owners, and the local community; maintain a pleasant, helpful manner at all times.
• Complete and submit timely weekly reports; maintain neat and legible records at all times.
• Assist Portfolio Managers in preparing for property inspections.
• Perform daily property inspections to ensure visual appeal of property and maintain hazard‑free conditions; inspect buildings and grounds daily to ensure cleanliness; alert maintenance to items that need to be repaired.
• Maintain organized file system for resident information; file and maintain resident records; keep an adequate supply of forms and postage on hand.
• Work with Maintenance Technician to manage vendor selection and relations to ensure quality performance.
• Implement CMI's policies as found in the Operations Manual.
• Ensure compliance with applicable federal and state regulations associated with business operations.
• Transfer over/under‑housed residents by moving residents to properly sized housing unit as approved by compliance department; maintain waiting list files of eligible applicants and files of removed/rejected applicants.
• Show apartments, accept applications, and screen applicants (verifying and certifying each resident's income at initial, interim, and annual re‑certification) to determine eligibility in accordance with company policies and procedures and applicable regulations; complete resident move‑in sheet with resident; ensure utilities are transferred.
• Ensure that the highest possible occupancy is maintained through continuous outreach efforts and advertisements as specified by the Affi… (excerpts omitted for brevity).
• Responsible for responding to resident complaints.
• Understand rental agreement and residency policies and be able to explain them to residents.
• Regular and reliable attendance during scheduled hours.
• Travel as required for in‑person classes and annual education conferences.
• Perform other duties as assigned.

• Education:
  
  High school diploma or GED; 1–3 years of Tax Credit, HUD and/or affordable housing experience preferred.
• Valid Driver's License and insurance required.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees.
• Mathematical skills: addition, subtraction, multiplication, division, fractions, decimals, ratios, percentages, and bar graph interpretation.
• Reasoning ability: apply common‑sense understanding to carry out instructions furnished in written, oral, or diagram form; solve problems involving several concrete variables in standardized situations.
• Other qualifications: operate basic office equipment (telephone, computer, 10‑key, photocopier, fax machine); strong attention to detail; excellent customer service and “can‑do” attitude; remain organized, multi‑task, work well under pressure; professional and polished image; work with multiple teams and varying skill sets.

Employees regularly use hands to finger, handle, or feel objects, tools, or controls; talk or hear; sit frequently; stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl occasionally; lift or move up to 25 pounds frequently; close vision, distance vision, and ability to adjust focus required.

Mid‑Senior level

Full‑time

Health Care Provider

Hospitals and Health Care