Manager, Clinical Services

Posting Date

12/09/ 32nd Ave S, Federal Way, Washington, , United States of America

*** This role will be based in the State of Oregon. Travel required within Oregon and South of Portland ***

The Clinical Services Manager role plays a pivotal part in advancing clinical excellence across the clinics by achieving safety, quality, and hospitalization goals. This role provides immediate response to adverse events, coaching clinical teams, supporting clinical outcomes, and leading strategic initiatives within the division. The position acts as a subject matter expert (SME) in clinical outcomes and safety, drives quality improvement plans, upskills clinic team members (TMs), removes barriers to performance, and leads or supports special projects.

• Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes.
• Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards.

• Conduct hard skill coaching, in Core Team meetings, or deep dive coaching to prepare & empower the facility team to act.
• Attend, coach and actively participate in 1-2 core team meetings weekly to drive quality conversations and actions (6-8/month).
• Provide coaching to Clinic Champions/Core Teams struggling with process/root cause issues.
• Visit focus facilities monthly for observation/coaching of clinical TMs.
• Complete action plans with coached TMs; share outputs with FA for IDP/Ladder/PDR.

• Act as the SME for Clinical Outcomes, providing strategic oversight of outcomes data and performance goals.
• Align on priority clinics not meeting performance goals; partner with ROD/clinic teams weekly.
• Lead efforts with clinic teams to identify and address root causes of PRD and hospitalization outliers by removing barriers and providing targeted coaching.

• Seen as a strategic partner to RODs, DVP, DCS, and Home partners.
• Hold Division Champion Role driving excellence/accountability within division.
• Lead Facility Clinical Champion roles/upskill clinical bench staff.
• Support DCS capacity/take on special projects as needed.

Describe any required or preferred education and experience criteria (i.e. bachelor's degree preferred, or management experience required).

• Required:
  • Bachelor's degree in nursing or related field
  • 6-8 years of experience in clinical services management
  • Specialized experience in developing and implementing clinical policies and procedures
• Preferred:
  • Master's degree in nursing or healthcare administration
  • Experience in a leadership role within a clinical setting

List applicable certificates, licenses, and registrations required or preferred for this position.

• Required:
  • Registered Nurse (RN) license
  • Current driver's license, reliable transportation, and vehicle insurance in state of residence
• Preferred:
  • Certification in Healthcare Quality (CPHQ) or similar
  • Current CPR certification
  • CNN or CSN, Bonet Certification within 2 years of employment

• Regional travel up to 75% of the time
• Availability for evening and weekend work as needed

• On-site presence in facilities 3-4 days/week

Language

Skills:

Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.

ADA/Reasonable Accommodations:
DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position.

Work Environment:
Level III - Moderate noise (e.g., business office with computers or printers, light traffic). No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.

Visual:
Vision adequate to perform the essential duties/responsibilities of position.

May be required to demonstrate the ability to differentiate colors on a test strip.

Physical Demands:
Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following activities:

• Ability to lift minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions.

• Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals.

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.…