Field Service Representative

Great people make Schneider Electric a great company.

Schneider’s Field Service Representatives play an impactful role within the organization—collaborating with customers, team members, and third‑party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on both company and third‑party manufactured equipment in a variety of dynamic environments. They are problem solvers, customer focused, and passionate about the work they do.
They are the future of Schneider Electric! Is this you?

We are proud to offer all Field Service Representatives direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This is a site‑based position with occasional nonstandard hours. There is a 40‑hour guarantee (plus overtime), with most work occurring at customer sites.

This Field Service Representative position will be within our U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure.

• Pre‑site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service teams
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Working with your Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

• Travel throughout the region for local customer support or even country‑wide travel, including overnight travel by vehicle or air
• Assist senior technicians and support Project Management on larger system start‑ups
• Work alongside larger teams of FSRs and collaborate with Project Managers on higher‑complexity projects
• Act on behalf of the District Service Manager to resolve operational issues as required

• Associate’s degree, trade/vocational certification, military training, or similar experience in electrical‑related disciplines
• Ability to read blueprints/schematics
• Thorough understanding of principles of AC and DC power, and various AC and DC supply circuit components
• 3+ years of field service repair and customer service with UPS systems, power distribution, switch gear, automatic transfer switches, power distribution units, and other electrical/electro‑mechanical or electronic equipment
• 3+ years in Field Services or equivalent industry experience
• Good safety practices and adherence to company safety procedures/policies (lock‑out/tag‑out, compliance with safety programs, completion of safety‑related trainings on time)
• Identification of hazards in the work area and reporting safety matters, incidents, and near‑misses to management or safety representative
• NFPA‑70E or OSHA experience preferred
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and operation manuals
• Ability to write service reports, correspondence, procedures; effectively present information and respond to customer questions
• Physical ability to bend, stoop, lift and carry items weighing up to 40 pounds
• Ability to work outside in a variety of environmental extremes—heat, cold, rain, dust
• Ability to remain standing for extended periods, including in small confined spaces

Within your first 180 days, you’ll experience a unique, team‑oriented welcome with 8 weeks of in‑person training at our brand‑new state‑of‑the‑art training facility in Dallas, TX with all expenses paid. Upon return from each training visit, you’ll continue with online training and will be paired with a local area mentor to receive on‑the‑job training and continue your onboarding journey.

Hear from one of our Field Service Representatives who loves her job and working with her customers:

Schneider Electric offers an inclusive benefits package to support all employees—flexible work arrangements, paid family leaves, 401(k) + match, well‑being…