Retail Associate

Company Overview

Ross is a leading off‑price retail chain with over 2,200 stores and 2023 revenues of $20.4 billion. Our focus is delivering high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun treasure‑hunt experience. Ross values its people, diversity, inclusion, and continuous learning.

• Success – Pursue excellence while learning and evolving.
• Career growth – Develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – Work together to solve hard problems and find the right solution.
• Diversity and inclusion – Celebrate backgrounds, identities, and ideas of those who work and shop with us.

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate greets all customers courteously, follows company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate will perform a range of functions across all store areas as business needs require.

• Understand that safety is the number one priority and practice safe behaviors.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment.
• Treat customers and associates with respect and courtesy; be friendly and professional at all times.
• Assist customers – register‑trained, help with merchandise, answer questions in a polite and knowledgeable manner.
• Provide prompt and efficient responses to customers; handle issues courteously, calling store leadership when needed.
• Represent and support the company brand at all times.
• Perform cleaning tasks: sweeping, mopping, dusting, wiping counters, replenishing restroom supplies, disinfecting high‑touch areas.
• Maintain a professional appearance and adhere to the company’s dress code.
• Perform daily assigned sizing and recovery per company best practice.
• Expedite newly received merchandise receipts to the sales floor with urgency and merchandize per monthly presentation guidelines.
• Understand loss prevention awareness programs, shortage highway, store protection specialist (SPS) when applicable, and merchandise protection standards.
• Demonstrate integrity and honesty; safeguard confidential information, cash, credit card information, and merchandise.
• Follow mark‑out‑of‑stock policies, process disposals, and coordinate with leadership.
• Follow all cash, check, charge‑card, and refund transaction policies; maintain accuracy handling bankable tenders.
• Demonstrate a sense of urgency to maximize productivity and minimize steps in workflow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative manner.
• Perform basic mathematical calculations commonly used in retail environments.

• Use all store equipment, including PDTs, registers, and PC.
• Stand, walk, and move around the store 100 % of working time.
• Bend, squat, kneel, climb, carry, reach, and stoop regularly.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other supplies.
• Stockroom shifts may require pushing, pulling, and lifting more than 20 pounds.

None

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. Our commitment includes compliance with all applicable non‑discrimination laws.

Mid‑Senior level

Full‑time

Sales and Business Development

Retail

Fayetteville, NC