Field Service Tech

Overview

Field Service Technician to provide on-site service and installation support for bread & roll line equipment and serve as a key point of contact in building customer relationships. This position will also have an opportunity to service AMF Bakery Systems customers based in the USA. Ideal candidate will have a strong mechanical experience; electrical and controls experience is a plus.

• Supervise mechanical and electrical installation of bread and roll line equipment;
• Service and maintenance of existing bread and roll line equipment;
• Ensure basic training of customer personnel in Maintenance, Sanitation & Operation of bread and roll line equipment;
• Review spare parts needs for customers, interface with Inside Sales Reps to coordinate customer needs in parts;
• Act as a technical resource for the customer to operate bread and roll line equipment at maximum potential;
• Identify and communicate new equipment opportunities to the outside sales force;
• Phone troubleshooting for customer breakdowns;
• Conduct occasional trips to AMF locations to participate in equipment review, final assembly and checkout;
• Create weekly activity reports, detailed technical reports from each customer site visit and weekly expense reports;
• Provide feedback to engineering for technical problem solving;
• Promote parts, kits and service for all AMF serviced and installed equipment.

• Three (3) years field service experience in food/beverage/bakery or packaging industry;
• Five (5) years mechanical and electrical experience in a high-speed bakery or other automated process equipment environment;
• 75% travel required in North America and internationally;
• Proficient in reading and interpreting engineered blueprints;
• Proficiency and troubleshooting ability in power transmission parts (bearings, motors, reducers, belts, pulleys), pneumatics (air cylinders, valves), hydraulics and electrical circuits;
• Basic machine shop and fabricating skills to make modifications to parts in the field, cut & drill various materials, dismantle, repair and re-assemble mechanical devices;
• Proper written and verbal communication skills to interact professionally with engineering, sales force and customers;
• Operating understanding of various types of Variable Speed Drives, Sensors, Conveyors, PLCs, OTIs, etc.;
• Background in Rockwell Product line SLC-500, Panel View Logix 5000, Panel View Plus and associated communication software;
• Programming capabilities are required, ability to understand the programmable logic control process and make changes as directed.

• Extensive travel on a weekly basis;
• Trips will typically average 5 to 6 days; some installations may require 2 to 3 weeks away at a time;
• Every effort is made to allow technicians to come home for short breaks if installations go beyond 2 weeks; distance and practicality of travel may impact this decision;
• Typical days at customer sites will last 8 to 12 hours with occasional 24-hour day/night shift patterns;
• Commercial wholesale bakeries can be loud, hot and stressful at times;
• Personal tools and diagnostic equipment required.