Field Property Claims Adjuster: Fayetteville, NC

We are Farmers! We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection, comprehensive advice, and guaranteeing delivery in the moments of truth. That means having people who can help us meet changing customer and business needs. Our high‑performance culture is focused on results and the people who achieve them.

We hold ourselves and others accountable for sustainably growing the business and each other, seek solutions, own our actions, and grow through discomfort, seeing setbacks as opportunities while continuously asking how we impact our customers.

Farmers is an award‑winning, equal‑opportunity employer committed to an inclusive workforce. We support the well‑being of our people through a comprehensive benefits suite and through employee volunteer programs and nonprofit partnerships. Helping others in their time of need is not just our business – it’s our culture! Learn more about our high‑performance culture and open opportunities at

Workplace:
Remote – this is a field role requiring travel to and from policyholder homes.

The starting wage for this position is $25.37/hr or higher. Additional compensation may be offered based on relevant experience and transferable skills.

• Paid training through the award‑winning University of Farmers.
• Flexibility and independence to work outside a desk job.
• Total Rewards Benefits Package: 401(k) and a competitive starting salary.
• Rapid growth potential and management opportunities for success‑oriented people through education, mentorship programs, and inspirational leadership.

• Conduct both virtual and on‑site investigations by visiting policyholders’ residences to assess property damage, determine liability, evaluate loss extent, and negotiate fair settlements.
• Use claims handling software, a company car, and a laptop to determine claims‑related damage and write estimates in a paperless environment.
• Evaluate and report on potential subrogation opportunities.
• Report incidents involving theft, fraud, or arson to appropriate state and industry agencies.
• Perform duties independently, with work directly impacting management outcomes.
• Acts as a company representative in public interactions, maintaining a professional demeanor consistent with management standards.
• Engages regularly with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
• Use strong customer‑service skills to negotiate with policyholders to settle the claim.
• Performs additional duties as assigned.

Employees assigned to the Catastrophe team will be required to travel away from their residence for a specified period of time, usually consisting of 23 days. They must promote safety at all times and comply with safety/ergonomic standards as outlined in published manuals.

• High School diploma or equivalent required.
• Excellent customer‑service experience, preferably in a retail environment.
• Construction or insurance experience is highly desirable and preferred.
• Excellent communication skills – both oral and written.
• Computer literate: MS Word, Excel, Outlook.
• Proficiency with smartphones and applications.
• Eagerness to learn about insurance policies and property damage to identify how coverage applies to a particular loss.
• Outgoing personality that enjoys interacting with a wide variety of people, including policyholders, claimants, agents, witnesses, and fraud investigators.
• Valid driver’s license and bondable. Final candidates will also be subject to a motor‑vehicle record background check as this position may include a company vehicle.

• Climb ladders to inspect roofs, and be comfortable working on rooftops, multiple times per day.
• Work in small, confined spaces that have been damaged (e.g., attics and crawlspaces).
• Achieve a minimum passing score on all claims training exams, if applicable.

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