Customer Experience Product Management Specialist ; Intern

Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. Applications are accepted until further notice.

The Customer Experience Product Management team in Services drives/creates expansive AI driven innovative premium service offers with unparalleled expertise. We are leading the charge in developing next-generation AI assistants designed to transform Customer Success, Renewal Sales, and Technical Support experiences for Cisco’s customers

As a Product Management Intern, you will have the unique ability to shape the future of Customer Experience in the age of AI. This role is available across several organizations, each focused on developing agentic AI solutions to solve complex business challenges. Your responsibilities may include:

• Collaborate with engineering, data science, and design teams to ship cutting-edge agentic AI solutions that deliver tangible business value
• Participate in brainstorming and strategy sessions to ideate and prioritize features that leverage the latest advancements in AI and machine learning
• Work closely with engineering and internal product managers to translate technical capabilities into viable offers.
• Collect and analyze data from various sources to identify new features and product enhancements that leverage our AI infrastructure.
• Assist in preparing product documentation (user stories, PRDs, presentations) and help develop and execute the service roadmap.

• Currently enrolled in an undergraduate degree program. Relevant fields include Computer Science, Engineering, Data Science, or Business, or a related program.
• Strong analytical, communication, and collaboration skills
• Passion for AI, product management, and customer-centric innovation
• Knowledge of data platforms, AI frameworks
• Able to legally live and work in the country for which you’re applying, without visa support or sponsorship

• Familiarity with AI/ML scripting or tools like Power BI/Share Point
• Prior internship or work experience in AI product management, AI/ML engineering, or strategy roles

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full…