Emergency Room Access Representative

Up to $2,000 Sign-on bonus!

The ED Access Representative registers all patients in the adult and pediatric emergency departments. The ED Access Representative will complete the registration process for emergency patients and direct admits sent to the emergency department. As appropriate, the incumbent collects patient liabilities upon discharge from the emergency department.

The following is a summary of the major essential functions of the job. The incumbent may perform other duties, both major and minor, that are not mentioned below; and specific functions may change from time to time.

Under supervision, registers emergency service patients in a fast-paced environment, creating patient accounts within (90) seconds of patient’s arrival; allowing the clinical emergency department team to meet door to doctor goals. Queries EAD and enters accurate patient demographics into the computer system to obtain the correct patient medical record number and account number. Responsible for placing patient identification armbands on all Emergency Department patients after accounts are created, in order to ensure patient safety.

Greets all customers (patients, guest, families, staff, physicians, vendors, etc.) in a helpful and courteous manner while extending exemplary customer service. Anticipates and responds to inquiries and needs in an assertive, yet courteous manner. Ability to simultaneously manage multiple complex tasks and possess a high degree of flexibility of skills in a high patient volume department. Demonstrates ability and willingness to adapt to special circumstances such as patient emergencies, disasters, and or staffing issues.

The majority of the registrations are to be completed bedside. During the registration process, the ED Access Representative is to obtain all demographic, guarantor, and insurance information and is to accurately document this information into the registration system and on any applicable forms.

This information is obtained in a professional, accurate, efficient, and courteous manner to ensure good patient relations and a smooth billing process. All required registration forms are to be accurate and completed during the registration process. For patients being placed in observation or admission status, the ED Access Representative will obtain a physician order to support services rendered. Monitors and coordinates patient placement through bed control functions in a timely and patient focused manner.

Performs insurance eligibility/benefit verification, utilizing an EDI transaction and documenting information within the appropriate registration system. Informs patient/guarantor of their liabilities and collects appropriate patient co-payments, co-insurances, deductibles, and deposits at the point of discharge. Calculates patient liabilities and provides financial education. Provides the patient with a payment receipt. Meets or exceeds accuracy standard goal determined by Patient Access Leadership;
Ensures integrity of patient accounts by working error reports daily, entering accurate data, and documenting all attempts made to collect and or obtain missing documentation. Provides timely and continual coverage of assigned work area in order to offer prompt patient service and be available for all clinical partners registration needs;
Arranges schedule relief coverage during extended time away from registration area. Meets scheduling demand attendance requirements and maintains schedule flexibilities required of the Emergency Department. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime. Proactively and constantly seeks out patient accounts at bed side within assigned registration area for timely account follow up and completion, minimizing amount of turnover to next shift.

Ensures patient demographics and account information is appropriate for patient account as directed by Patient Access Leadership. Answer telephone inquiries. Assists other hospital departments with patient information as appropriate, ensuring patient confidentiality.

The following qualifications, or…