Transition Coordinator II - Emergency Department Cumberland County, North Carolina

The Transition Coordinator II provides Transitional Care Management and Physical Health Consultation for members with physical and/or behavioral health needs in Acute Care facilities, State Operated Developmental Centers, and Justice System settings. For Transition Coordinator II’s assigned to a facility, there will be active and onsite participation in discharge planning beginning with admission.

This is a full‑time hybrid opportunity. There is no expectation of coming into the office routinely; however, the selected candidate must be available to report onsite to the Alliance Office for business meetings as needed. The successful candidate will also be required to travel throughout the Cumberland County area as needed and will need to reside within 45 minutes of Cumberland County, North Carolina.

Provide Care Team Support

• Support members transitioning from inpatient settings to the appropriate lower or lateral level of care
• Provide subject matter expertise, within scope, regarding member’s physical and/or behavioral health to support the development and delivery of a whole person approach to Care Management
• Work collaboratively with other Alliance staff, behavioral health providers, primary care physicians, specialty care providers and other community partners and stakeholders to support members in their home communities

• Conduct on‑site visits to the member during their stay in an institution (e.g., acute, subacute and long–term stay facilities)
• Conduct outreach to the member’s providers
• Obtain a copy of the discharge plan and review the discharge plan with the member and facility staff
• Facilitate clinical handoffs
• Refer and assist members in accessing needed social services and supports identified as part of the transitional care management process, including access to housing
• Assist the member in obtaining needed medications prior to discharge, ensure an appropriate care team member conducts medication reconciliation/management and support medication adherence
• Develop a ninety (90) day post‑discharge transition plan prior to discharge from residential or inpatient settings, in consultation with the member, facility staff and the member’s care team, that outlines how the member will maintain or access needed services and supports, transition to the new care setting, and integrate into their community
• Communicate and provide education to the member and the member’s caregivers and providers to promote understanding of the ninety (90) day post‑discharge transition plan
• Assist with scheduling of transportation, in‑home services, and follow‑up outpatient visits with appropriate providers within a maximum of seven (7) calendar days post‑discharge, unless required within a shorter timeframe
• Ensure follows up with the member within forty‑eight (48) hours of discharge
• Conduct in‑reach and transitions for Special Populations receiving care in inpatient settings (State Hospitals, PRTF’s)

• Appropriately escalates high‑risk/high‑visibility and/or complex barriers/needs members who may have difficulty transitioning out of the facility in a timely manner to supervisors. High risk can involve health and safety of a member, staff, or organizational risk
• Review cases with clinical complexity with direct supervisor and follow escalation protocols to ensure timely engagement from members or our medical team and provider networks
• Obtain information releases that will improve care management activities on behalf of the member
• Reports care quality concerns to Quality Management as needed

• Ensure all clinical documentation (e.g., goals, plans, progress notes, etc.) meet state, agency, and Medicaid requirements
• Ensure accuracy and quality of Warm Hand Off summaries
• Follow administrative procedures and effectively manage caseload

• Review, validate and interpret risk stratification data and population health groups and recommend changes or adjustments to care management approach as needed
• Utilize data to analyze needs of the members we serve, guide staff training development, identify resource needs and consistency of workflow…