Military​/Veterans Services Assistant

Responsibilities

• Greet visitors; respond to informational requests on programs and services; answer telephones; receive and route mail.
• Perform duties in a manner that represents exemplary customer service both to the public as well as College faculty and staff.
• Participate in student admissions and registration activities, both on and off-campus; provide information and assistance to students regarding the admissions process, registration process, financial aid eligibility, forms, deadlines, requirements, and graduation process.
• Inform and explain College policies and procedures to students and the general public.
• Response to difficult requests for information and act as liaison to other College departments and divisions.
• Participate in the researching of complex problems and discrepancies in records, transcripts, and course schedules.
• Prepare weekly, monthly, and term class enrollment and attendance reports.
• Provide counseling to potential students, advising them of school, VA, and state requirements for the use of the GI Bill.
• Maintain technical expertise of VA and state regulations to include reviews and updates of changes as they pertain to certification of veterans.
• Process compliance checks through file reviews and initiate corrections/changes.
• Participate in Compliance Survey by VA and supervisory visits by State Approving Agency.
• Assist in catalog approval process for State Approving Agency.
• Attend professional development, meetings, and conferences when appropriate.
• Maintain regular communications and coordination with the College’s Business Office to insure accurate reporting and reimbursement of eligible Post-9/11 G.I. Bill tuition and fees from applicable State/Federal VA funding sources.
• Prepare and disseminate routine announcements/correspondence to military and veteran students.
• Review and suggest changes or corrections in policy to ensure state and VA compliance.
• Advise military and veterans on educational benefits and services available; assist military and veterans in securing benefits.
• Assist in the development and maintenance of efficient and reliable data management systems.
• Maintain knowledge of PRIME programs as they pertain to Veterans Services Office functions.
• Perform related duties as assigned.