Counter Sales Representative

Brady has brought together some of the best minds in building service technology, engineering, installation, and customer service — and we're looking for more. As a leading Trane® independent office, we sell, service, repair, and maintain HVAC equipment for our mission‑critical customers. Our team brings efficient, reliable, and secure building solutions throughout central and eastern North Carolina. What’s it like to work here?

Each day brings fresh challenges that call for both knowledge and imagination. You’re surrounded by people who enjoy working as a team to solve problems. At the end of the day, you know you’ve helped people stay comfortable and productive. You’ve helped companies head off issues and operate more efficiently. Plus it’s a good feeling knowing your talents are appreciated and rewarded.

Responsible for selling HVAC parts, equipment, and supplies over the phone and at the parts store. Responsible for vendor sales, inventory, purchasing, pricing, and warranty administration.

• Conduct sales of HVAC parts, equipment, and supplies over the phone and over the counter.
• Order required parts.
• Answer customer calls and identify parts.
• Coordinate product promotions.
• Load and unload shipment of parts, supplies, and equipment.
• Receive and process customer orders.
• Respond to customer’s inquiries, questions, or complaints regarding products or services.
• Responsible for warranty administration on all parts.
• Record changes in inventory status by completing paperwork and updating database as necessary.
• Maintain supplies inventory by recording quantities used and determining supplies needed.
• Deliver parts orders to customer locations or job sites.
• Respond to literature requests from customers.
• Possess knowledge of the Trane product line to be able to demonstrate and discuss with customers.
• Flexibility to work overtime/weekends, as required.

• Demonstrate and promote a spirit of cooperation and teamwork throughout the Company.
• Continually look for ways to improve our processes and ability to serve our customers effectively.
• Improve personal performance on a continual basis.

• Provide responsive, professional and diplomatic customer service.
• Answer customer calls and correspondence quickly and pleasantly.
• Communicate with customers in a friendly, professional, and patient manner.
• Perform all duties with the goal of building and maintaining long‑term customer relationships.
• Immediately address any customer concern and request the involvement of other Company personnel as required.

• Follow all company safety programs and report any non‑compliance to Store Manager.
• Notify Store Manager or Safety Manager of any unsafe conditions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• One‑year certificate from college or technical school in HVAC.
• Three to five years parts counter or related experience.

Proficiency in Microsoft Office programs is required, as well as a general familiarity with computers, and the ability to learn new software applications.

• Valid Driver's License

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.