Assistant Director of Military​/Veterans Programs - American Veterans Center

Responsibilities

Essential Duties— Duties may include, but are not limited to, the following:

• Assist in the planning, development, implementation, and administration of College goals and objectives as well as policies, procedures, and programs related to military-affiliated students, and the All-American Veterans Center and veteran and dependent students.
• Supervise, manage, and direct day-to-day operations at the All-American Veterans Center and, when requested, other off-site locations.
• Direct, train, inspire, and evaluate assigned staff. Perform duties associated with supervising staff to include: assigning work, providing professional development and training, establish performance standards, appraising employee work, and providing guidance, direction, and discipline as necessary.
• Interview, evaluate, and recommend selection of new staff and faculty members to Senior Director of Military and Veterans Programs.
• Collaborate with outside agencies in support of the All-American Veterans Center and/or Military Outreach. Monitor, oversee, and coordinate community resources availability on campus to better serve students.
• Maintain liaison and effective relations with off-site Veterans’ service agencies and organizations.
• Oversee academic advising to active-duty military personnel, Veterans, dependents, Civil Service employees, retirees, and other students enrolled in FTCC programs; evaluate military training and experience in accordance with ACE and College guidelines; assess student standings, needs, and suggest alternative courses of action; and settle student grievances.
• Advise VA education benefit recipient students on educational benefits and services available. Assist veterans in securing appropriate benefits.
• Ensure that educational benefits and services provided by the All-American Veterans Center staff adhere to the Veterans Administration (VA) requirements. Ensure compliance with all regulations and training requirements as determined by VA.
• Assist in interviewing and processing veterans/active-duty military students’ information with the appropriate VA program and/or tuition assistance for students, establish appropriate level of financial aid; monitor student activities to ensure compliance with program requirements.
• Advise students on a variety of academic and administrative matters; review and recommend approval of student positions; and settle student administrative grievances.
• Monitor, oversee, and coordinate the development of educational programs within assigned instructional units and ensure that such courses comply with College policies, procedures, goals, and objectives.
• Coordinate with appropriate Student Services Directors and Coordinators and Academic Deans and Department Chairpersons to ensure support of College mission, especially in the areas of registration, admissions, counseling, Veterans Affairs, Military persons, and other related support activities.
• Participate in annual Watermark strategic planning processes, including assessment plans, outcomes, measures, findings, and future action plans based on the assessment plan findings.
• Plan, coordinate, and participate in local community and regional outreach activities to include: education fairs, open houses, and information sessions; represent the College at community and outside organization functions; serve on a variety of ad hoc committees and task forces as required.
• Confer with and provide staff assistance and advice to higher-level management on academic and administrative matters; develop, prepare, and present recommendations and reports as requested.
• Assist in the development and administration of department budgets; forecast and recommend additional funds needed for staffing, equipment, materials and supplies; recommend approval of expenditures.
• Participate in marketing and advertising of programs and activities associated with the military and veteran population; prepare advertising brochures and materials; recruit and retain students; prepare and present presentations to outside contacts.
• Establish and maintain metrics for all All-American Veterans Center operations including all VA benefits utilized
• Serve as the lead VA School Certifying Official for the All-Americans Veterans Center and supervise all VA School Certifying Officials
• Serve as the school liaison to the State Certifying Official on all matters of VA benefit certification
• Perform related duties as assigned.