Customer Support Specialist

Overview

Department: Core Call Inc

Location: Fayetteville, NC

Compensation: $18.00 – $25.00 / hour

Description Job Title:
Customer Support Specialist |

Location:

Fayetteville, NC | Job Type: Full-Time

Job Overview We are seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic team. In this role, you’ll be the front line of communication for our customers, responding to inquiries and resolving issues in a timely and effective manner. The ideal candidate is a problem solver who thrives in a fast-paced environment and has excellent interpersonal skills.

• Respond to customer inquiries via phone, email, and live chat in a friendly and professional manner.
• Resolve customer issues and complaints effectively, following up to ensure complete satisfaction.
• Document and track customer interactions in our CRM system accurately and attentively.
• Provide product information, troubleshooting assistance, and guidance to customers as needed.
• Collaborate with other departments to address customer needs and enhance service delivery.
• Identify trends in customer inquiries and suggest improvements for products and processes.

• Proven experience in a customer support role, preferably in a fast-paced environment.
• Excellent verbal and written communication skills with a strong focus on customer service.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Familiarity with CRM software and customer support tools.
• Ability to work independently as well as part of a collaborative team.
• Must be detail-oriented and possess strong organizational skills.

• Opportunities for professional growth and career advancement.
• Comprehensive training to support your role and skill development.
• Collaborative and inclusive work environment.
• Paid time off, including holidays and vacation days.