Customer Service Liaison

Company Description

Skillbridge Academy is a forward-thinking organization dedicated to developing talent through hands-on learning, professional growth, and real-world exposure. We work closely with brands and organizations to deliver impactful promotional initiatives while providing our team members with the tools, training, and support needed to thrive in a dynamic professional environment. Our culture values collaboration, integrity, and continuous improvement.

We are seeking a Customer Service Liaison to serve as a key point of contact between clients and internal teams. This role is essential in ensuring a seamless service experience, maintaining strong relationships, and supporting daily operations through effective communication and coordination.

The ideal candidate is detail-oriented, professional, and capable of handling client interactions with clarity and confidence.

• Act as the primary liaison between customers and internal departments
• Respond to inquiries and provide accurate, timely information
• Coordinate service requests and ensure proper follow-up
• Maintain detailed records of communications and interactions
• Support operational processes to improve service efficiency
• Identify client needs and assist in delivering appropriate solutions
• Uphold company standards of professionalism and service quality

• Strong verbal and written communication skills
• Professional demeanor with a customer-focused mindset
• Ability to manage multiple tasks and prioritize effectively
• Attention to detail and strong organizational skills
• Comfort working in a structured, team-oriented environment
• Willingness to learn and adapt to internal systems and procedures

• Competitive salary ($45,000 – $49,000)
• Growth opportunities within a structured organization
• Skill development and ongoing training
• Supportive and collaborative work environment
• Stable full-time position with long-term potential