Call Center Agent

The Call Center Agent is responsible for providing customer support by handling inbound and/or outbound telephone calls related to products and services. This role involves answering customer questions, resolving complaints, and troubleshooting issues while ensuring a positive and professional customer experience. Call Center Agents are expected to communicate clearly, listen actively, and provide accurate and timely responses in a high-volume call center environment.

235 N. McPherson Church Rd, Fayetteville, NC 28303

Handle inbound and/or outbound customer calls in a high-volume call center environment

Listen to customers to identify the reason for the call and determine appropriate solutions

Respond to customer inquiries and complaints accurately and efficiently

Explain available solutions and provide clear, professional guidance

De-escalate difficult or upset callers while maintaining professionalism

Confirm and clarify information to ensure customer understanding and resolution

Document customer interactions as required

Follow all company policies, procedures, and quality standards

Must be at least 18 years of age

High School Diploma or GED equivalent required

Typing speed of at least 25 gross words per minute

Strong verbal communication and interpersonal skills

Demonstrated customer service skills

Ability to work flexible schedules, including evenings and weekends during hours of operation

Previous experience in a customer service or call center environment

Hourly rate: $12.50/Full-time

• Job Identification 81567
• Posting Date 01/21/2026, 09:18 PM
• Degree Level High School Graduate
• Job Schedule Full time
• Locations 235 N McPherson Church Rd, Fayetteville, NC, 28303, US