Administrative Support Specialist

Primary Purpose of the Organization:

The Division of Facilities Management's functions are to design, construct, maintain, and operate the University's physical facilities. The department's primary objective is to provide and maintain facilities that enhance and support the University's mission and academic goals. Our approach is centered on delivering superior customer service. The Facilities Service Center (Facilities 411) is the centralized location for all maintenance and operations-related requests and inquiries.

Primary Purpose of the Position:

The Facilities Customer Service Center (Facilities 411) Lead utilizes exceptional customer service skills to accurately gather information, document, and prioritize maintenance-related repair requests and emergencies. The Lead Specialist ensures that all incoming facilities work requests from the members of the campus community are correctly interpreted and triaged for both emergency and proper assignment purposes. The lead works with other specialists to ensure the accuracy and completeness of facilities repair and maintenance work order data, files, front-end communications, and information flows.

The incumbent of this position will also provide administrative support for the department.

Working hours for this position will be Monday-Friday, 1pm - 9pm.

Minimum

Education and Experience Requirements:

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Knowledge skills and abilities:

Preferred Qualifications:

* Bachelor's degree and three to five years of customer service experience.

* Experience working with computerized maintenance management systems (WebTMA, Asset Essentials, Maintenance Direct, Maximo, AIM, Micro Main, etc.)

* Prior experience in the support center environment

* Strong computer skills, particularly Microsoft Excel; with demonstrated experience with reporting features.

Preferred Qualifications:

* Bachelor's degree and three to five years of customer service experience.

* Experience working with computerized maintenance management systems (WebTMA, Asset Essentials, Maintenance Direct, Maximo, AIM, Micro Main, etc.)

* Prior experience in the support center environment

* Strong computer skills, particularly Microsoft Excel; with demonstrated experience with reporting features.