Customer Service Specialist

Customer Service Specialist

Department: Core Call Inc

Employment Type: Full Time

Location: Fayetteville, NC

Compensation: $18.00 - $25.00 / hour

Job Title: Customer Service Specialist

Location: Fayetteville, NC

Job Type: Full-Time

We are seeking a highly motivated and detail-oriented Customer Service Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued customers, responsible for providing exceptional service and support. Your primary goal will be to ensure customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about our products and services.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues by identifying the root cause and providing appropriate solutions.
• Maintain up-to-date knowledge of products and services to effectively assist customers.
• Document all customer interactions and transactions accurately in our CRM system.
• Collaborate effectively with other teams to ensure a seamless customer experience.
• Provide feedback on customer concerns and product performance to help improve our offerings.

• High school diploma or equivalent; a degree in a related field is a plus.
• Proven experience in a customer service or support role.
• Excellent communication skills, both verbal and written.
• Strong problem‑solving abilities and the capacity to remain calm under pressure.
• Familiarity with CRM software and Microsoft Office Suite.
• Ability to work independently as well as part of a team.

• Opportunities for professional growth and career advancement.
• Comprehensive training to support your role and skill development.
• Collaborative and inclusive work environment.
• Paid time off, including holidays and vacation days.