Auto Service Advisors​/Writers

Auto Service Advisors / Writers at Private summary:

Dealership seeks experienced Automotive Service Advisor/Writer to schedule appointments, liaise between customers and technicians, prepare and explain service estimates, upsell services, and ensure vehicle re-delivery and customer satisfaction. Role requires prior success in service advising, strong customer-relations skills, high school diploma (or equivalent), valid driver's license, and passing background/MVR/drug screens. Compensation up to $75,000, benefits include medical/dental/vision, 401(k), paid time off, employee purchase program, and advancement opportunities.

A large dealership in South East North Carolina needs to hire a Service Advisor / Writer. Are you ready to join the team that brings the power of YES? Don’t wait - apply today! We value our employees and invest in their success.

We offer:

• Up to $75,000 opportunity!
• Medical, Dental and Vision Insurance
• 401(k) retirement plan
• Employee purchase program
• Paid Vacation / Sick time
• Opportunity for advancement

Responsibilities – Service Advisor:

• Schedule appointments with customers
• Meet and greet customers
• Work with the customer and technician to identify the required maintenance using service history data
• Advise customers on necessary/suggested services, notify customer of any current special promotions and upsell additional services
• Compute cost of replacement parts and labor to restore vehicle to condition specified by customer
• Estimate cost of mechanical, electric, or other repairs
• Enter itemized estimate on service order and explain estimate to customer to gain their understanding of all services provided
• Determine progress of repair/service orders and inform customer accordingly
• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule
• Review results of customer satisfaction surveys with service manager
• Establish positive relationships with customers

Qualifications/Requirements – Service Advisor:

• Must have experience with demonstrated success as an Auto Service Advisor/Writer and have a pattern of 'sticking around'.
• Must be adept at working a plan for success and understand the processes necessary to achieve their objectives.

• High school diploma or equivalent
• Valid in-state driver's license
• Professional personal appearance
• Please upload your resume. Completing the online assessment will grant you priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.

• Must pass pre-employment testing to include background checks, MVR, and drug screening.

We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.

Keywords:

service advisor, auto service writer, dealership service, vehicle repair estimates, customer service, upselling automotive services, appointment scheduling, service order management, automotive maintenance