Administrative Support Specialist

Position Information

Position Title:

Administrative Support Specialist

Working Title:

Administrative Support Specialist

Position Number: 007253

Full-time or Part-time:
Full Time

Time Limited Position:
No

Number of Vacancies: 1

Department:
Facilities Management

Posting Number: 0402605

SHRA/EHRA: SHRA

Job Category:
Clerical and Secretarial

Overall Position

Competency:

Journey

The Division of Facilities Management’s functions are to design, construct, maintain, and operate the University’s physical facilities. The department’s primary objective is to provide and maintain facilities that enhance and support the University’s mission and academic goals. Our approach is centered on delivering superior customer service. The Facilities Service Center (Facilities 411) is the centralized location for all maintenance and operations-related requests and inquiries.

The Facilities Customer Service Center (Facilities 411) Lead utilizes exceptional customer service skills to accurately gather information, document, and prioritize maintenance-related repair requests and emergencies. The Lead Specialist ensures that all incoming facilities work requests from the members of the campus community are correctly interpreted and triaged for both emergency and proper assignment purposes. The lead works with other specialists to ensure the accuracy and completeness of facilities repair and maintenance work order data, files, front-end communications, and information flows.

The incumbent of this position will also provide administrative support for the department.

Working hours for this position will be Monday-Friday, 1pm – 9pm.

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

• Bachelor’s degree and three to five years of customer service experience.
• Experience working with computerized maintenance management systems (WebTMA, Asset Essentials, Maintenance Direct, Maximo, AIM , Micro Main, etc.)
• Prior experience in the support center environment
• Strong computer skills, particularly Microsoft Excel; with demonstrated experience with reporting features.

Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase “see resume.”

Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.

Closing Date: 02/01/2026

Open Until Filled:
No

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.