Delivery Lead

Description

As an organization, TEKsystems Global Services provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support. We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow.

We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what's next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us. At TEKsystems Global Services, we live in the tech world. We're out in front of the trends and tools that shape industry and create fresh opportunities.

All-in, fully engaged, high energy partnership is how we approach everything - our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture. We're doers, looking for doers who do the right thing. Roll-up your sleeves thought leaders focused on creating possible. Team champions who declare success only when everyone achieves their ambitions.

Sound like the career experience you've been searching for? Let's partner. Together, we can accomplish amazing things. Here's what the opportunity supported through our TEKsystems Global Services (TGS) Talent Acquisition Team requires:
The Delivery Lead role is a key role within TEKsystems Global Service's (TGS) organization and functions in the execution of day-to-day activities in support of multiple customer engagements. A successful Delivery Lead possesses strong collaboration and partnership skills for supporting processes and technologies that assist in driving successful outcomes. They are proactive and follow leadership guidance. This position is considered remote, supporting customers and teams within the portfolio.

This role may require travel on a limited basis. Essential

Job Duties and Responsibilities:

- Plans & Aligns:
Understands customer expectations and technical requirements for the work to be delivered.

- Customer Focus:
Manages customer requirements to ensure contract compliance and satisfaction.

- Consultant Care:
Builds strong relationships with consultants, ensuring they feel supported and valued.

- Ensures Accountability:
Conducts regular checkpoints with customers, engagement teams, and solutions teams. Works independently with general supervision.

- Documentation:
Documents and communicates processes and procedures to all stakeholders. Supports knowledge management and change control processes.

- Manages Ambiguity:
Collaborates with team members to manage risk, engagement scope, and deliver according to contract terms.

- Financial Reporting:
Consolidates engagement status and budget information across portfolios. Supports internal processes for time, expenses, and invoicing.

- Risk/Issue Resolution:
Manages issues and facilitates resolution, notifying all affected parties. Behavioral Competencies and Responsibilities:

- Building Relationships:
Commitment to open communication and serving others.

- Collaborates:
Builds partnerships and works collaboratively with others to meet shared objectives.

- Action Oriented: emphasizes taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

- Communicates Effectively:
Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences.

- Instills Trust:
Action-oriented and builds trust within the team and with clients.

Required Experience:

- 1 ~ 3 years of related experience - Excellent oral and written communication skills (English language) - Analysis and problem-solving skills - Time management and organizational skills - Collaboration skills - People management skills - Experience in project management fundamentals or as an acting Scrum Master - Exposure to professional services agreements including the change management…