Veterinary Client Service Representative

Client Service Representative

Part‑Time Schedule

Fayetteville, GA

More than a word, care is present in everything you do. At South Atlanta Veterinary Emergency and Specialty (SAVES), a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself.

We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you’ll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy.

And, we have plenty of fun along the way!

At South Atlanta Veterinary Emergency and Specialty (SAVES), you’ll feel the warmth and openness of a small clinic emergency and specialty clinic, while having the opportunity and support of a united network.

We provide 24/7 emergency, urgent, and specialty care for dogs and cats in Fayetteville and surrounding communities. Since opening our state‑of‑the‑art facility in 2016, we’ve grown into a trusted referral center, partnering with family veterinarians to deliver advanced diagnostics, surgery, and compassionate ICU care. Our dedicated team values excellence, teamwork, and passion - committed to exceptional service for pets, families, and our veterinary partners.

Provide your best care with more bridges and less barriers.

• Greeting clients warmly and with a smile, checking patients in, and ensuring accurate client/patient, RDVM, and RDVM previous records information is collected.
• Answer phones promptly, triage calls, schedule appointments, and manage requests.
• Communicate treatment plans, payment policies, payment options, and confirm discharge instructions clearly and empathetically.
• Process invoices, collect payments, reconcile transactions, and maintain accurate financial records.
• Maintain and update client and patient records in the practice management system.
• Support appointment flow to maximize efficiency and minimize client wait times.
• Keep reception and lobby areas clean, organized, and client/patient‑ready.
• Provide compassionate support in difficult situations, ensuring client trust and comfort.
• Collaborate with veterinarians, technicians, and fellow CSRs to ensure seamless care and communication.
• Assist with reminder calls, follow‑up communication, and other outreach as needed.

• 3+ years of veterinary client service experience required; leadership or supervisory experience strongly preferred.
• Strong organizational, communication, and conflict resolution skills.
• Knowledge of veterinary medical terminology, patient record systems (Vetspire, Cornerstone, or similar), and payment processing (Care Credit, SCRATCH Pay, and Pet Insurance).
• Ability to multitask in a fast‑paced environment with empathy, efficiency, and attention to detail.
• Commitment to delivering outstanding client service while supporting hospital goals.

At SAVES, growth isn’t just for our patients - it’s for our people too. As a Client Service Representative (CSR), you’ll have the opportunity to strengthen your client service, communication, and administrative skills while building a career that fits your passion. Through Thrive Pet Healthcare, you’ll gain access to:

• Thrive
  
  U – a vast, free library of continuing education courses to expand your knowledge.
• Career Development Workshops – live, virtual sessions designed to help you grow confidence and practical client service skills.
• Fundamentals Training – specialized programs to build skills in scheduling, client communication, team support, and hospital operations.
• Career Mobility – with hospitals nationwide, you’ll have the flexibility to explore new specialties, hospital settings, and future opportunities.

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

• Paid time off including 8‑weeks of full‑pay parental leave, bereavement…