Customer Account Technician

This is a full-time position with benefits. This position is responsible for performing a variety of financial and non-financial tasks in order to help guarantee Water System revenues.

• Opens mail, sorts, scans payment images and processes payments.
• Prepares water bills for mailing; corrects postal addresses; transports bills to post office.
• Maintains and creates records on volume of incoming mail, total payment amounts received and billing deposits, and other financial amounts.
• Maintains and services mailroom equipment.
• Requests checks for postal accounts from accounting department.
• Creates and processes stopped meter work orders.
• Requests purchase orders for the purchase of office and mailroom equipment supplies contacts vendors for the purchase of supplies.
• Applies postage to out-going mail; includes certified mail and mailing of time sensitive water samples.
• Daily afternoon courier; sorts and distributes incoming department mail.
• Types and mails correspondence.
• Contacts customer regarding payment errors.
• Creates and posts daily deposits; completes manual deposits as needed.
• Tracks and maintains mailroom inventory items, equipment service calls and special conditions processing file flagged for cut off.
• Checks the validity of debit account after importing daily payment posting file.
• Writes thorough reports on daily activity with clear and reliable data; includes all payment postings, rinted utility bills, mailed bills, pulled bills, mailroom inventory and mileage sheets.
• Requests maintenance on assigned county vehicle as needed.
• Provide solutions to any relative equipment problems.
• Performs other related duties as assigned.

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Possession of or ability to readily obtain a valid driver’s license issued by the State of Georgia for the type of vehicle or equipment operated.

Starting Salary - $43,462.11