Director of Operations

99 Balloons exists to change the story of disability by building inclusive communities where every person is known, valued, and connected in meaningful relationships … where people with and without disabilities experience the mutual joy, growth, and transformation that come from life together. At the heart of this mission is a conviction that profound isolation is one of the greatest challenges facing people with disabilities, and that meaningful, mutual relationships are the primary pathway toward belonging, dignity, and full life.

The Director of Operations plays a critical role in stewarding that mission by ensuring the organization’s people, systems, and structures are aligned to support both relational depth and measurable impact.

• A proven integrator and implementer: Brings structure, follow-through, and clarity, turning vision into executable plans and sustainable rhythms.
• Confident staff leader who leads with accountability: Communicates clear expectations, provides feedback, and holds team members responsible for results while maintaining relational trust.
• Systems-minded builder with a growth lens: Designs operational systems that work today and can scale thoughtfully as the organization grows.
• Humble learner deeply aligned with the mission: Approaches disability ministry with curiosity, listening, and respect for how 99 Balloons uniquely lives out its calling.
• Spirited grounded leader: Operates from a vibrant Christian faith that affirms the dignity, voice, and belonging of people with disabilities.
  
  Interested candidates should bring both competence and compassion, ready to steward a mission that believes every person belongs and is known.

• Lead organizational operations and staff alignment: Ensure staff are clearly aligned with mission and priorities by communicating expectations, setting goals, and holding team members accountable for outcomes.
• Serve as strategic implementer for the Executive Director: Translate vision and strategic direction into actionable plans, timelines, and measurable objectives across the organization.
• Build and strengthen scalable systems and infrastructure: Create, refine, and document operational systems: HR, finance, administration, databases, and workflows that support both current needs and future growth.
• Develop and lead staff performance and execution: Coach, support, and guide staff to operate at their highest potential while fostering clarity, ownership, and collaboration.
• Ensure excellence in planning and execution: Lead cross-functional projects and initiatives with foresight, consistency, and attention to detail.

• Operational leadership experience: 5 to 7 years of progressively responsible leadership experience in operations, organizational leadership, or senior management within a growing organization.
• Proven people leadership: Demonstrated success leading teams, setting expectations, and driving accountability in a relational culture.
• Strategic and systems-oriented mindset: Experience building processes and infrastructure that support scale, clarity, and sustainability.
• Strong communication and collaboration skills: Ability to translate vision into action and foster alignment across diverse roles and personalities.
• Faith alignment and theological fit: Active Christian faith with an understanding of and commitment to the dignity of people with disabilities.
• Education: Bachelor’s degree required; advanced degree or equivalent experience preferred.