Print Production Technical Support

Job Description Overview

Position Profile
The role is allocated as needed and must be approved by the Regional Director of Services. Functions may include high-end equipment operations and related duties in areas such as roll-fed press operation, copier operation, bindery, fulfillment, quality control, final check, pickup/delivery, facility maintenance, and mailroom duties.

Administrator, Technical Support Production – Position Profile
The role is allocated as needed and must be approved by the Regional Director of Services. Functions may include high-end equipment operations and related duties in areas such as roll-fed press operation, copier operation, bindery, fulfillment, quality control, final check, pickup/delivery, facility maintenance, and mailroom duties.

Reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration.

• Follow Ricoh Service Excellence performance requirements.
• Perform functions including copy and mail center services, convenience copier fleet management, and various support services.
• Operate and maintain high-end production equipment (e.g., roll-fed continuous production systems).
• Set up, calibrate, and ensure optimal performance of equipment.
• Ensure customer satisfaction by preparing, inspecting, compiling, and assembling projects accurately and on time.
• Meet deadlines while maintaining high-quality, error-free work.
• Achieve productivity standards as established by the facility.
• Maintain all required reporting tools.
• Calibrate equipment to match originals in color and quality.
• Transfer files electronically from the network to color equipment.
• Produce error-free work using duplication equipment.
• Maximize print performance by multitasking on print equipment.
• Troubleshoot hardware and software issues.
• Maintain machine performance by resolving simple issues (e.g., clearing jams, refilling toner).
• Present a professional appearance and maintain a clean, organized workspace.
• Manage inventory of equipment parts per company guidelines.
• Meet attendance standards, including punctuality and overtime as required.
• Organize jobs by validating job name/number and reviewing instructions.
• Perform servicing and repair procedures including diagnostics, installation, removal, and retrofits.
• Demonstrate digital competencies for assigned products.
• Troubleshoot and repair or replace equipment components.
• Complete technical training on new equipment.
• Perform other duties as assigned.

• High school diploma or equivalent required.
• Minimum of 3 years of related experience.
• Preferred: 3 years of experience in a roll-fed printing environment.
• Technical aptitude for setting up and operating complex printing equipment.

• Excellent customer service skills.
• Strong organizational and prioritization abilities.
• Ability to use, calibrate, and troubleshoot office and technical equipment.

• Typical office environment with adequate lighting, ventilation, and normal temperature/noise levels.
• Diverse work assignments requiring interpretation and application of complex material.
• Some physical effort required: walking, standing, bending, reaching, lifting/carrying objects up to 50 lbs.
• Moderate dexterity: regular use of calculator, keyboard, hand tools, and eye/hand coordination.

The statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

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