Retail Manager

Retail Manager Faversham

Employer: Pilgrims Hospices

Location: Faversham, Kent

Employment type: Full Time, 35 Hours per Week

Salary: £25,098 per annum

Closing date: 30/01/2026

Interview date: 12/02/2026

• Be responsible for the effective operation and management of the Faversham Store and volunteers
• Support other shops in the area as required
• Provide advice and guidance within the area of expertise
• Recognise and appropriately respond to charity changes
• Actively contribute to service development
  
  Be involved in the supervision and education of retail shop colleagues and volunteers
• Undertake role‑specific projects
• Make recommendations for the development of, and changes to, working practices and processes as required

• A supportive and friendly working environment
• Regular quality interactions with clinical and non‑clinical teams
• Strong working relations with other members of the multi‑disciplinary teams
• Ongoing training and CPD/career development
• Access to a range of resources to ensure staff have help and support when needed
• Regular self‑care and development sessions

As an award‑winning employer, Pilgrims provides end‑of‑life care services to patients and their families across east Kent. Our commitment is to provide open, compassionate care and expertise for patients and their families both in the community and in‑patient units.

A community where people with a terminal illness and their family and friends are supported and empowered to live well in mind and body until the very last moment of their life.

• Compassionate – we treat everyone with compassion and care
• Open – we communicate openly, honestly and effectively
• Dynamic – we are dynamic, improving and developing our service
• Empowered – we empower people to achieve their outcomes

Our strategy is an important step in ensuring the sustainability of our workforce, clearly outlining our strategic intentions to improve employee capability, resilience, and engagement.

• Modern, friendly and highly professional working environments
• Opportunities for professional development through a range of extensive learning
• Alignment with NHS pay rates and continuity in membership of the NHS pension scheme
• A sense of achievement in supporting a worthwhile cause
• A sense of wellbeing
• A good work‑life balance
• Locations across well‑populated areas of east Kent with good road and rail links
• NHS and financial discounts (e.g., Blue Light Card)
• Cycle to Work Schemes
• Free hospice parking

If you think this is your ideal role and want to join us to provide high quality patient care and support to those at the end of their life, please apply now.