NHS Talking Therapies Administrator

Are you looking for an administrative role that will really make a difference to lives? Our Talking Therapies Administrators play a vital role in the successful delivery of our Talking Therapies Services, helping to ensure a smooth and seamless patient journey. They provide an effective and efficient administrative service to NHS patients, referring GPs, healthcare professionals, and ICB contacts.

This is a varied role involving a wide range of administrative duties that support the day to day operations of the service, while also contributing to its ongoing development.

At Vita Health Group we appreciate the part ALL our team play in helping people get better.

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. To find out more about Vita Health Group and the services we provide, please :

Are you looking for an administrative role that will really make a difference to lives?

Our Talking Therapies Administrators play a vital role in the successful delivery of our Talking Therapies Services, helping to ensure a smooth and seamless patient journey. They provide an effective and efficient administrative service to NHS patients, referring GPs, healthcare professionals, and ICB contacts. This is a varied role involving a wide range of administrative duties that support the day to day operations of the service, while also contributing to its ongoing development.

At Vita Health Group we appreciate the part ALL our team play in helping people get better.

If you would like to be part of a forward-thinking company and join our friendly team, keep reading to see if you are interested in the roles available:

• Contract type:
  Fixed-term (6 months initially)
• Hours:
  
  37.5 hours per week
• Working pattern:
  • Office:
    Wednesday to Friday (LE11 5RF
    )
  • Remote:
    Monday and Tuesday

Newcastle

• Contract type:
  Fixed-term (12month maternity cover)
• Hours:
  
  35 hours per week
• Working pattern:
  • Office:
    Monday and Tuesday (NE4 7YL
    )
  • Remote:
    Wednesday to Friday
• Contract type:
  Permanent
• Hours:
  
  30 hours per week (over 5 days)
• Working pattern:
  • Office:
    Monday, Thursday, Friday (DE1 1EQ
    )
  • Remote:
    Tuesday and Wednesday

Kent & Medway

• Contract type:
  Permanent Full time
• Hours:
  
  37.5 hours per week
• Working pattern:
  • Office:
    To be confirmed (ME13 8NX
    )
  • Remote:
    To be confirmed

Main Duties and Responsibilities

• Answering incoming and making outbound calls in a professional manner within agreed KPIs.
• Processing referrals within targeted timeframe
• Updating patient information within the record system, ensuring a high level of accuracy.
• Monitoring and actioning treatment waitlists.
• Monitoring and responding to enquiries via email.
• Checking and processing letters to patients, GPs and Healthcare professionals.
• Ensuring patients are communicated with at the earliest opportunity for any changes to appointments including cancellations and reschedules.
• General administration and any other ad hoc duties to contribute to the smooth running of the service.

This is an excellent opportunity to build on or develop your administration and customer service skills in a busy fast-paced organisation. You should have good experience of dealing with the public and be a confident communicator both on the telephone and over email. You will possess excellent attention to detail, quick to learn new systems and be eager to develop your career as part of a close-knit team in a flexible and supportive environment.

Why Vita Health Group?

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. Now part of Spire Healthcare Group plc we have been providing physical and mental health services for over 30 years. We work in partnership with the NHS, are engaged by insurers and some of the UKs largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.

To achieve our mission of Making People Better, we recognise the importance of investing in our staff. We are an award-winning employer recently recognised nationally as Best Company to Work for at the Health and Wellbeing Awards 2024.

This is also recognised by current…