Sales Associate

Join to apply for the Sales Associate - Soma role at Soma

Position location:

11331 Parkside Dr, Knoxville, TN

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

The Sales Associate is responsible for supporting Management in promoting a customer- and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations. This includes ensuring a great customer experience and maximum profitability.

• Drive for Results:
  Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Maintains knowledge of current sales and promotions; maintains pricing and visual standards.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participates in visual directives including monthly store sets and zone maintenance.

• Customer
  
  Experience:
  
  Models and promotes MAPS (Most Amazing Personal Service) standards, offering a cohesive omni-channel experience.
• Ensures prompt resolution of customer concerns and a fast, efficient register experience with knowledge of payments, coupon acceptance, returns and exchanges, security practices, and other applicable operations.
• Reinforces buying decisions at checkout and achieves add-on goals including gift card sales; signs up clients for reward programs; builds and maintains a solid customer base through clienteling and wardrobing.
• Knows current product fit and style assortment offerings in-store and online; maintains consistent client communication through customer books.

• Operational Excellence:
  Supports replenishment activities to keep the store full; assists with locate fulfillment; assists with visual directives such as floor sets, window changes, signage placement, etc.; assists with boutique cleanliness and organization.

• Teamwork and Growth:
  Promotes an inclusive, collaborative approach to problem solving; seeks personal developmental opportunities and solicits feedback; performs other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

• High School diploma or equivalent
• Retail or sales experience preferred
• Must be 18 years of age or older
• Excellent communication skills
• Excellent customer service skills
• Able to learn or adapt to technology provided by the company
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to communicate with customers, Associates, and Management
• Regular attendance is essential; ability to work a flexible schedule, including nights, weekends, and holidays is required

• Constant Walking/Standing - 67-100% of an 8-hour shift
• Occasional Lifting up to 50 lbs - 1-33% of an 8-hour shift
• Frequent Climbing - 34-66% of an 8-hour shift

Accommodation is available to applicants with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, disability, pregnancy, gender identity or expression, military service, veteran status, or any other category protected by law.