Store - Customer Assistant - Warehouse Operative

New Store Opening - Customer Assistant - Warehouse Operative - Farnham

Join our team at Marks & Spencer as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised and ready for our colleagues and customers.

You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure the shop floor is always fully stocked. Your efficiency and agility help create a seamless shopping experience by keeping products available for customers at all times.

• Serve customers efficiently on the shop floor and at service points
• Keep the store clean and tidy, ensuring shelves are always stocked
• Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit
• Build expert product knowledge to sell and recommend our products and services
• Utilise all digital tools and communication channels to deliver for the customer every time

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Under 18 disclaimer:
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Seniority level:
Entry level

Employment type:

Part‑time
Job function:
Sales and Business Development
Industries:
Retail

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application; we will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.