Customer Support Coordinator

CUSTOMER SUPPORT COORDINATOR
We're delighted to be recruiting for a highly organised and customer-focused Customer Support Coordinator to join our Farnham based clients.
As a Customer Support Coordinator you'll be the first point of contact for customers, managing enquiries, processing orders and quotations within the ERP system, and ensuring every interaction is handled promptly and professionally. You'll keep customers updated throughout the order cycle, coordinate with Operations and Logistics to ensure smooth fulfilment, and support after-sales and invoicing queries alongside Finance.
Salary 26.5K+ pension, on-site parking
Other responsibilities within this Customer Support Coordinator role include,

• Promote sustainable product solutions
• Support workshops, webinars and educational initiatives
• Share customer insights and opportunities with the wider team
• Work within ISO 9001 processes, maintaining accurate documentation and compliance

The ideal Customer Support Coordinator will need,

• Previous experience within a similar customer-focused role
• Confident communication skills with both customers and colleagues
• Have a proactive approach along with excellent attention to detail
• Experience in a regulated or healthcare environment would be advantageous, but attitude and adaptability are just as important.

This is a varied, hands-on role, so flexibility is key. You may occasionally support with picking and packing stock during busy periods, as well as assist the Marketing team or wider special projects when needed.
Hours 9am-5pm Monday to Friday