Service Desk Administrator

JOB TITLE:

SERVICE DESK ADMINISTRATOR

LOCATION:

Farnham

SALARY: £26k/£27k

Service Desk Administrator

• Reputable and well-established Building Services company specialising in M&E Engineering including commercial gas, HVAC and electrical maintenance is looking for a Servive Desk Administrator to join their ever expanding team
• Close working relationships with high profile clients meaning long term contracts and security
• Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning
• Operating a mobile team of both residential and mobile engineers with various skillsets across London and the South East
• Excellent reputation for delivering quality and high standards of service
• Leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating

• As a service desk adminisrator you will have demonstrable experience of working within a helpdesk, customer services or call centre environment previously preferred
• To be organised, with good attention to detail
• Ability to work in a fast-paced environment
• Self-motivated with the ability to set oneself tasks when working in a team, as well as individually
• Excellent written and verbal communication skills
• Good time management skills to work under pressure and to deadlines
• Pro-active with the ability to think on your feet and for yourself
• Demonstrate sound decision making when taking responsibility for tasks JOB INFORMATION
  • As a service desk administrator you you be responsibile for general administration/office duties including preparing documents, producing files and filing
  • Incoming phone calls & emails over various inboxes
  • Allocation of works to engineers
  • Working to response times to meet contractual SLA agreements
  • Providing support obtaining accreditations and certifications
  • Collating health, safety and compliance documentation
  • Assisting with quality procedures to obtain ISO standards (in future)
  • Jobsheet processing, including forwarding completed reports to clients & uploading to customer portals
  • Requesting site access and arranging Permits when required,
  • Preparing quotations with support from contract managers
  • Requesting costs and raising purchase orders to suppliers