IT Support Analyst

IT Support Analyst

Location:

Farnborough
Salary: £30,000–£35,000 + Benefits

My client is currently recruiting for a proactive and customer-focused IT Support Analyst to join their IT Team. This role is ideal for candidates with experience working within an IT department and a strong background in IT support or helpdesk environments.

You will be responsible for supporting internal employees on a daily basis and assisting with the maintenance, development and implementation of hardware and software across the business. The Support Team provides day-to-day management and issue resolution for all systems, including applications, desktop hardware, desktop operations and telecoms.

Key Responsibilities

* Management of all faults, development requests and common business issues

* Project management of testing, purchasing and implementation of hardware and software

* Working as part of the Support Team within the Infrastructure Services function

* Resolving tasks, incidents and user operating issues through direct resolution

* Assisting in the development, implementation and delivery of systems and services in line with company requirements

* Ensuring all procedures relating to Support Centre service delivery are documented, maintained and monitored

* Undertaking heavy lifting of equipment on an ad-hoc basis (e.g. during office relocations)

* Transporting equipment between offices (full valid driving licence required)

Benefits Package

* Private Medical Insurance (self-cover)

* Income Protection (75% of salary for up to 3 years)

* Life Assurance (4x annual salary)

* Critical Illness Cover (£50,000 lump sum)

* Pension Scheme (6% employer contribution / 3% employee contribution)