Customer Service Support Operator

Job Title:

Customer Service Support Operator

Location:

Farnborough, (GU14 7BF
) 2 Days a week onsite
Contract Length: 6 months

Company Overview

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is partnering with Siemens to deliver high-quality recruitment solutions. We are committed to building a diverse and inclusive workforce and welcome applications from candidates of all backgrounds.

Role Overview

We are seeking a proactive Customer Service Support Operator to join our Farnborough office. In this role, you will play a key part in delivering exceptional customer service to our service customers. You will support the coordination and administration of the service account base, ensuring day-to-day operational tasks are completed efficiently and to a high standard.

Responsibilities

You’ll create impact by:

* Working with the Customer Service Support Team Leader to ensure all service administration activities are completed within required time frames.

* Handling a variety of tasks including invoicing, goods receipting, maintenance planning, fault call dispatch, and documentation checks.

* Acting as an initial escalation point to resolve customer issues.

* Ensuring engineers’ paperwork is correctly completed, received, billed, and invoiced, and preparing additional quotes where required.

* Assisting with the planning and dispatch of fault calls and scheduled works.

* Raising purchase requisitions/OneSRM requests for parts, subcontractors, and equipment hire, liaising with internal and external partners.

* Ensuring risk and method statements remain up to date, making minor amendments when necessary for managerial review.

* Supporting the performance of the wider team and assisting colleagues where needed.

Key Skills and Experience Required

You’ll build on your existing expertise, including:

* Excellent verbal and written communication skills.

* Ability to create clear and accurate management or customer reports.

* Strong organisational skills with the ability to prioritise tasks and maintain high attention to detail.

* Collaborative team player who contributes to positive team morale.

* Flexible, proactive, and eager to learn and adapt.

* Helpful, cooperative, and comfortable using initiative.

* IT literate, with experience in Microsoft Outlook, Office, Excel, Word, and PowerPoint.

* Fire/Security knowledge is desirable but not essential.

Diversity & Inclusion

Siemens recognises that a diverse workforce is vital to our success. We strongly encourage applications from a wide talent pool and welcome discussions around flexibility and workplace adjustments. We value authenticity and want you to bring your true self to work to help create a better tomorrow