Seasonal Ambassador - Station Park

Overview

Join to apply for the Seasonal Ambassador - Station Park role at Lush Fresh Handmade Cosmetics North America
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Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more.

We encourage you to put yourself in the customer’s shoes and think about what would make their day. Whether it’s providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper.

For our Seasonal Ambassadors, it’s not just about selling soap – it’s about making a positive impact on the world, one bar at a time!

• Position: Seasonal Ambassador
• Hours: 0-39 hours/week
• Contract: Contract Role
• Interview Plan: Seasonal Ambassador
• Role: Seasonal Ambassador
• Sales and Customer
  
  Experience:
  
  
  • Driving Sales: Utilize Store Force dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store’s overall sales.
  • Customer
    
    Experience:
    
    Consistently deliver a world-class customer experience to every customer who walks through our doors. Connect with customers and identify their needs by listening attentively and asking open-ended questions. Demonstrate product benefits and features. Seek opportunities to make customers’ day and leave the world Lusher than we found it.
  • Building the Brand: Educate customers on our brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in-store and through community engagement by hosting store parties and other initiatives to bring in more traffic. Inspire others to join us in making a positive impact on the world.
  • Product Passion: Continually expand product knowledge with ongoing learning to confidently make informed recommendations.

• Team Involvement:
  • Development: Use Lush resources to develop effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Take ownership of development and actively seek feedback, resources, and opportunities to improve.
  • DEIB: Encourage open communication and actively listen to team members’ perspectives related to diversity, equity, inclusion, and belonging. Foster belonging by promoting teamwork and collaboration.

• Operational Excellence:
  • Time and Attendance: Be punctual, reliable, and present. Participate in teamwork, take breaks when needed, and stay up-to-date with company news.
  • Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
  • Stock and Inventory: Use visual merchandising guidelines to adjust displays based on sales to improve the customer experience.
  • Policies and Procedures: Follow company standards for opening/closing, product integrity, respectful workplace, and health and safety.

Required:

• Excellent customer service skills
• Flexibility to adapt to changing situations and priorities in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Strong problem-solving skills to address day-to-day issues
• Experience working in a team environment
• Experience working in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Compensation: Station Park Pay: $14.50 USD

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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. Our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat. We are home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada:
Calls to Action #92. We recognize that our facilities, along with staff, are guests on this land and we act to repair past harm together with Indigenous Peoples and communities we work with.