Retail Display Installer - Technology

Overview

Retail Display Installer – Technology

Location:

Travel up to 90 miles from home, on average | Paid drive time & mileage reimbursement

Schedule:

Work Monday–Friday | Weekends are not required!

2020 Companies seeks a reliable, detail-oriented, and self-motivated Field Service Representative to join our team and represent leading brands like Dell, Intel, Dyson, Google, and HP. In this role, you’ll execute a wide range of in-store tasks, including:

• Installing and updating sales floor fixtures and endcaps
• Performing buildouts, resets, and display repairs
• Following plan-o-grams and client-specific directives

Per Required Need

Market - SS - NM - Farmington

• Respond and remain responsible for consistent communication with field services management within 24 hours of contact
• Keep availability updated and accurate
• Fully complete all assigned jobs on or before scheduled end dates
• Install and build displays, end caps, and fixturing
• Complete necessary forms/images/surveys associated with each job before leaving the job site
• Maintain and update displays according to planograms/client requests
• Conduct break-fix repairs to ensure displays and fixtures are fully functional
• Participate in early morning installations and installations involving a team of 2+ people; provide solution feedback
• Manage virtual software and ensure successful execution of related tasks and timelines
• Contribute to the team's success by assisting other members as needed
• Adhere to timelines for accurate timecard submission and report anomalies daily with corrections
• Work independently in a fast-paced environment
• Participate in and complete training and certification programs
• Accurately track, record, and communicate activity via designated systems/workflows
• Available for weekend assignments as needed

• Your hours and locations may vary week to week, including occasional weekends; some early morning hours are possible, and/or holidays based on store/client requirements. This role involves executing multiple job functions as agreed upon.
• Accept and schedule all assigned jobs within 48 hours of receipt

• Follow all directives as provided, executing fully and completely
• Work closely within the shared services team to ensure goals, identify opportunities for improvement, communicate and drive solutions while ensuring operational efficiencies

• Build and maintain strong relationships within the shared services team: local/regional markets, clients, retailers, and other stakeholders
• Cultivate and sustain strong relationships with internal teams, clients, retailers, and field representatives, fostering collaboration and communication

• Demonstrating professionalism, effective communication skills, and strong leadership abilities while representing the company
• Setting a high standard for behavior, fostering a positive work environment, and ensuring transparent, respectful communication with all team members
• Work across all aspects of the company and through cross-functional processes to ensure alignment and operational success

• Ensure customer and client satisfaction is met and continually improved according to established shared service field KPIs as determined by field management
• Be open to provide and receive feedback

• Must be 18 or older (due to insurance requirements)
• Must be authorized to work in the United States

• Flexible availability Monday through Friday
• Weekend and holiday availability as needed
• Early morning and late-night availability as needed
• Maintain a minimum of 20 hours of fieldwork within a rolling 30-day period

• Climb a ladder up to 10 feet in height
• Safely lift and carry up to 60 lbs
• Able to kneel, walk, crouch, bend over, handle/grasp, and reach overhead

• Ability to adjust to the ever-changing variety of tasks and work environments

• Effective communication abilities, primarily via phone, text, and email, to coordinate tasks and provide updates
• Use a smartphone for clocking in/out, taking and uploading photos,…