Referral Response​/Family Care Coordinator; Hybrid

Overview

New Mexico Donor Services (NMDS) is a designated organ procurement organization (OPO) within the state of New Mexico and a member of the DCI Donor Services family. Our mission is to save lives through organ donation, and we seek professionals to join us as a Referral Response/Family Care Coordinator with expertise in responding to critical situations (such as emergency room settings) and in grief and crisis intervention.

This role serves as a liaison between monitoring active organ recovery activity, supporting grieving families, and hospital partners.

• Facilitate the donation process through coordination and communication of organ donor referral information and logistics. Partner with hospital personnel and internal triage team.
• Maintain accurate documentation of the medical screening process via data entry and follow established referral intake procedures.
• Evaluate medical suitability of potential organ and tissue donors using information from medical records, personal histories, physical examination, and current health status. Transcribe health information into electronic medical records.
• Respond on site independently and/or with assigned staff to all appropriate hospital referrals within designated times per policy and procedure.
• Collaborate with hospital personnel and clinical teams to develop an action plan that supports the option of donation and activates the appropriate DCIDS team members.
• Determine family dynamics and assess the family’s understanding of the patient’s prognosis when appropriate to initiate the donation discussion.
• Initiate the donation discussion and authorization process for potential organ and tissue donor families prior to, during, and after death declaration. Provide families with detailed information required to give legal informed authorization for anatomical donation.
• Communicate with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process.
• Provide education to hospital staff regarding authorization, family care process, and donation process.
• Responsibilities may be affected by increased donor activity. Perform other duties as assigned.

The Referral Response/Family Care Coordinator will work between 12 – 15 days per month and be on call for periods of up to 24 hours.

• A bachelor’s degree
• 2+ years emergency or critical care experience in a healthcare setting or prior experience as a Paramedic or EMT OR 2+ years of healthcare experience with families, counseling, bereavement, and/or crisis intervention.
• Demonstrated ability to understand medical terminology and read a medical chart.
• Exceptional teamwork, communication, and conflict management skills.
• Knowledge of medical and legal principles of authorization, donor evaluation, and management.
• Valid Driver’s license with ability to pass MVR underwriting requirements.

• Up to 176 hours (22 eight-hour days) of PTO your first year
• Up to 72 hours (nine eight-hour days) of Sick Time your first year
• Two Medical Plans (PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon
• New employees must have their first dose of the COVID-19 vaccine by start date or provide proof of vaccination

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note you must complete the video screening within 5 days from submission of your application to be considered for the position.

DCIDS is an EEO/AA employer – M/F/Vet/Disability.