Head of Field Service - Bending

Join to apply for the Head of Field Service - Bending role at TRUMPF North America
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As a family‑run, high‑tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our culture values collaboration and mutual trust, creating the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable, from lasers and machine tools to EUV and electronics.

Are you ready for new challenges?

• Ensure that team follows TRUMPF standards, methods, tools and platforms.
• Responsibility for capacity planning and fulfillment of the skills matrix for the technology: implement qualification/training plans and capacity requirements (short‑, mid‑ and long‑term) and plan trainings for employees.
• Define targets for the group, especially with respect to process performance.
• Manage team and all personnel‑related tasks such as performance reviews, time and attendance, PTO, and expense reporting.
• Review KPIs with the Technology manager and develop respective measurements for individual technicians. Evaluate employee performance and provide feedback. Support employees in their professional and personal development.
• Control and train the implementation of standards and procedures (e.g., spare parts and tooling returns, mission reports, expenses).
• Work closely with the Technology Service Manager.
• Complaint management within the technology.
• POC for sales and customer inquiries.
• Manage escalated open issues and escalations; consult the customer regarding improvements and find solutions with management.
• Travel 30 % of the time with FSEs / customer visits.

Minimum three years of customer service management. Great interpersonal and communication skills, analytical and problem‑solving skills are required. Experience establishing credibility and maintaining relationships with internal and external customers. Bachelor’s degree in a technical field, or a suitable combination of education and work experience.

TRUMPF Inc. endeavors to make its careers page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the application process, please contact our HR department at  or at  This contact information is for accommodation requests only and can not be used to inquire about the status of your application.

Location:

South Windsor, CT
Compensation: $–$